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This position is responsible for processing servicing requests and loan maintenance related to consumer loans, including vehicles, lines of credit, personal loans, credit cards, and solar. Receives and processes incoming subordination requests by reviewing documents received; prepares the subordination agreement; packages subordination files for review and signature; scans and packages fully executed subordination agreements for mailing.

<p>Job Description - Consumer Loan Servicing Processor</p><h2>Position Overview</h2><p>Ultimate Staffing Services is seeking a dedicated Consumer Loan Servicing Processor to join their client's team in San Jose, CA. This position is responsible for processing servicing requests and loan maintenance related to consumer loans, including vehicles, lines of credit, personal loans, credit cards, and solar. The role involves handling various tasks such as DMV titles, processing payoff checks, reviewing credit reporting, processing SCRA requests, and managing department mailboxes. The candidate will work directly with management and leadership within Consumer Lending Servicing to ensure proper cross-training on all related consumer lending servicing aspects and functions.</p><h2>Responsibilities</h2><ul><li>Processes lien filings through third-party vendors on new secured solar and auto loans; verifies liens have been placed; and follows up on rejected and missing items.</li><li>Processes lien releases on auto and solar loans that have been paid off in full.</li><li>Receives and processes incoming subordination requests by reviewing documents received; prepares the subordination agreement; packages subordination files for review and signature; scans and packages fully executed subordination agreements for mailing.</li><li>Manages department mailboxes; interprets emails based on needs and assigns them to appropriate parties.</li><li>Handles communication with members and outside parties to properly and effectively resolve inquiries.</li><li>Assists in completing internal service requests within established service level agreements for all consumer loan products.</li><li>Keeps up to date on changes to department processes and procedures.</li><li>Creates and/or updates department procedures specific to primary job functions.</li><li>Maintains effective communication with the consumer loan originations team, strategic lending partners, and front-line staff.</li><li>Performs other duties as assigned.</li></ul><h2>Work Schedule</h2><ul><li>Full-time; typically 40 hours per week</li><li>8:00 am - 5:00 pm, Monday through Friday (or as directed by management)</li><li>Occasional overtime</li><li>Flexibility to occasionally work early or late hours, and periodic weekend hours with advance notice</li></ul><h2>Minimum Job Qualifications</h2><h3>Education</h3><p>High School Diploma or equivalent work experience.</p><h3>Experience</h3><ul><li>1+ year of experience in a related discipline, including exposure to consumer lending policies and procedures within a financial institution.</li></ul><h3>Knowledge / Skills / Abilities</h3><ul><li>Strong proficiency with PC applications, including Microsoft Excel, Word, Outlook, and PowerPoint.</li><li>Strong ability to communicate and collaborate effectively with internal and external business partners.</li><li>Demonstrated written and verbal communication skills.</li><li>Ability to independently evaluate written communication and appropriately delegate as needed.</li><li>Ability to sustain performance and thrive in a fast-paced, team-oriented environment.</li></ul><h3>Licensing / Certifications</h3><p>Notary Public preferred.</p><h3>Travel</h3><p>May be required to occasionally attend offsite training, meetings, or events with advance notice. Overnight travel is unlikely.</p><h3>Typical Working Conditions</h3><p>Office environment with member interaction via phone.</p><h3>Equipment Used</h3><p>Standard office equipment including computer, phone, copier, and related devices.</p><h3>Physical Requirements</h3><p>This position requires:</p><ul><li>Speaking and listening to interact with vendors and members via phone or in person</li><li>Sitting for up to 85% of the workday</li><li>Reading computer screens and performing keyboarding tasks for up to 80% of the day</li></ul><h2>Compensation</h2><p>Salary Range: $55,000 - $64,000 per year</p><h2>Work Hours</h2><p>Monday through Friday, 8:00 AM - 5:00 PM</p><p><em>All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. </em></p>

Jess Bushey

Consumer Loan Servicing Processor

Broadbean

UNKNOWN

ADAPTED_NOW

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. As our commercial payments use cases grow with new capabilities, new verticals, and turnkey solutions, we require partnership and integration with processors and enablers in markets around the world.

YEAR

<p><b>About Us</b><br/>Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.</p><p/><p>At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.</p><p/><p>Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.</p><p/><p><b>Job Description</b></p><p/><p>The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous growth as we expand into new payment flows and continue to grow our core solutions. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, Processors, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. </p><p>The Director, Processor Engagement and Solutions is responsible for delivering the Visa Commercial Solutions processor strategy.  This includes understanding our B2B and commercial payments product roadmap, regional partner needs, dependencies on the payments processing environment and driving our integration and go to market approach.  As our commercial payments use cases grow with new capabilities, new verticals, and turnkey solutions, we require partnership and integration with processors and enablers in markets around the world.  The need to deeply understand capabilities across geographies, define joint roadmaps, and assess level of readiness with these partners is key to our go to market approach.</p><p>The Director will be both an internal and client-facing leader, partnering closely with Global Product, Regional partners and Account Executives.  The candidate will support the build of the strategy, roadmap, inventory and plan to advance how Visa Commercial Solutions goes to market and maximizes the effectiveness of the processor distribution channel.</p><p>The ideal candidate is an experienced product leader that understands both the business and technical aspects of payments with hands on experience in issuer processing environments.  This role requires strategic thinking, collaboration, commercialization skills and creative problem-solving.  The candidate will bring prior experience with hands-on client management, product management, and deep knowledge of B2B payments and payments ecosystem.  The candidate will need to engage and influence leaders at Visa and our partners.  Essential to this role is the ability to communicate clearly at varying levels, build effective internal and external relationships and drive action across a highly matrixed organization.</p><p>Responsibilities:</p><ul><li><p>Act as the Visa Commercial Solutions subject matter expert on all things related to processors and processing when it comes to commercial payments</p></li><li><p>Deliver the Visa Commercial Solutions processor strategy.  This includes understanding our commercial payments product roadmap, dependencies on payments processing environments and driving our integration and go to market approach</p></li><li><p>Build a perspective on the processor landscape and inventory of key partners, their capabilities, level of readiness, and geographical footprint</p></li><li><p>Support Global Product with prioritization of key features and business models required to prime the processor distribution channel</p></li><li><p>Partner with account executives to engage with processor partners and develop joint roadmaps that will enable the success of our clients</p></li><li><p>Work hand-in-hand with sales teams, solution specialists and potential clients, answering questions on processor environment considerations, as well as providing recommendations on the best way to integrate our products to achieve the desired outcomes.</p></li><li><p>Part of the Global Product team.  Act as a resident expert on product capabilities, use cases, and roadmap.  Support stakeholder questions related to products, services and integrated processors around the world.  Communicate and evangelizes roadmap and dependencies with key stakeholders</p></li></ul><p>The ideal candidate is an experienced product leader that understands both the business and technical aspects of payments with hands on experience in issuer processing environments. Business development, client facing or partnership experience is important as we evolve the team to driving revenue growth opportunities. This role requires strategic thinking, collaboration, commercialization skills and creative problem-solving.  The candidate will bring prior experience with hands-on client management, product management, and deep knowledge of B2B payments and payments ecosystem.  The candidate will need to engage and influence leaders at Visa and our partners.  Essential to this role is the ability to communicate clearly at varying levels, build effective internal and external relationships and drive action across a highly matrixed organization.</p><p>This is a hybrid position. Expectationof days in the office will be confirmed by your Hiring Manager.</p><p/><p><b>Qualifications</b></p><p/><p>Basic Qualifications:</p><p>10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD</p><p/><p>Preferred Qualifications:</p><p>12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD</p><p>12-15 years of relevant product management or client management experience, preferably in B2B payments and working in the issuer or acquirer processing environment</p><p>Strong understanding of B2B payments with in-depth knowledge of virtual card payments, value-added solutions for corporates, tokenization, and issuer processing platforms/providers.  Payments ecosystem expertise is required.</p><p>Proven experience working at or with global and regional payments processors</p><p>Ability to lead a range of initiatives end-to-end to meet client commitments with a customer-centric orientation</p><p>Understanding of commercialization and go to market processes and models</p><p>Experience researching and preparing comprehensive analysis</p><p>Demonstrated success in delivering complex initiatives in a matrixed and distributed global organization</p><p>Natural collaborator, with excellent communication skills and executive presence. Must be self-motivated,  comfortable with ambiguity, and have the ability to influence across multiple levels and organizations including internal and external stakeholders</p><p>Ability to manage client relationships</p><p>Adept strategic thinker, problem solver and results-oriented pragmatist</p><p>Strong oral and written communications as well as influencing and negotiation skills.  Able to communicate complex, technical concepts in a focused and well-organized manner</p><p>Willingness to take on new challenges, explore new ideas and be flexible with changing priorities</p><p/><p><b>U.S. Applicants Only</b></p>The estimated salary range for this position is $173,100 to $307,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.<p/><p><b>Work Hours</b></p><p>Varies upon the needs of the department.</p><p/><p><b>Travel Requirements</b></p><p>This position requires travel 5-10% of the time.</p><p/><p><b>Mental/Physical Requirements</b></p><p>This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.</p><p/><p><b>Visa is an EEO Employer</b></p>Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Visa Technology and Operations LLC

Director, Processor Engagement and Solutions

Analysis Skills

Business Administration

Business Development

Business Model

Business-to-Business (B2B)

Communication Skills

Customer Relations

Customer Relationship Management (CRM)

Customer Support/Service

Distribution Channel

Ecosystems

Establish Priorities

Government

Inventory Planning

Leadership

Legal

Matrix Management

Negotiation Skills

Office Equipment

Organizational Skills

Payment Processing

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Process Modeling

Product Management

Product Planning

Product Support

Public/Media/Press/Analyst Relations

Resolve Customer Issues

Revenue Growth

Sales

Sales Management

Service Delivery

Small Business

Solution Sales

Team Player

Use Cases

Willing to Travel

Writing Skills

Visa

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Consumer Loan Servicing ProcessorJess Bushey

Director, Processor Engagement and SolutionsVisa Technology and Operations LLC

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