OTHER

FEED

UNKNOWN

Meet with member face-to-face, or communicate via phone or email based on borrower preference, collect data and documentation, as determined by DU and underwriters. Communicate with borrower, realtors, and third parties as necessary to keep all parties informed for the duration of the process and attend local closing at title closing offices.

Overview:
<h2 style="text-align:center">Working at Arkansas Federal Credit Union</h2><img alt="BPTW_2025_compressed" height="93" src="https://afcu.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=36041&hashed=-1539182846" width="286"/>  <div style="width:100%;height:0;padding-bottom:56.338%"></div> GENERAL DESCRIPTION OF POSITIONThe Mortgage Loan Officer identifies the mortgage needs of our members and borrowers and recommends appropriate financial solutions according to Arkansas Federal Credit Union's standards of excellence.   This position requires one to complete mortgage loan applications face-to-face and via phone, as well as evaluate applications from the Arkansas Federal website.   The Mortgage Loan Officer is responsible for tailoring services to meet the individual needs of each borrower and escorting them through process to closing.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES<ol><li> Based on our external service standard, the Mortgage Loan Officer, Mortgage Loan Processor, Mortgage Loan Underwriter, and Mortgage Loan Closer/Shipper will each do their part to meet our commitment to the member to have all loan requests processed and closed within the designated time frame.</li><li>Meet with member face-to-face, or communicate via phone or email based on borrower preference, collect data and documentation, as determined by DU and underwriters.</li><li>Connect with area real estate professionals and develop a marketing plan to locate potential referral partners and new borrowers. Continue outreach to develop relationships in effort to solicit mortgage business is expected.</li><li>Evaluate financial and credit situations for applications and determine eligibility.</li><li>Provide borrower and realtor of pre-qualification information in order to execute the best possible negotiations.</li><li>Prepare the loan file for processing by gathering required documentation and information.</li><li>Communicate with borrower, realtors, and third parties as necessary to keep all parties informed for the duration of the process and attend local closing at title closing offices.</li><li>Work with branches to increase business in the community by attending department and branch meetings as indicated by management.</li><li>Maintain professional presentation while attending community and networking events.</li><li>Develop working knowledge of credit union services, policies, procedures, and government regulations concerning mortgage lending.</li><li>Contribute to team efforts and perform any other related duties as required or assigned.</li><li>Perform any other related duties as required or assigned.</li></ol>

Qualifications:
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE<ul><li>High school or GED</li><li>2 years related mortgage experience</li></ul>

EEO Statement:
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arkansas Federal Credit Union

Mortgage Loan Officer

Credit Union

Data Collection

Documentation

Government Regulations

Loan Closing

Loan Processing

Loan Underwriting

Loans

Marketing Plan

Mortgage

Mortgage Lending

Mortgage Regulations

Needs Assessment

Negotiation Skills

Networking Events

Problem Solving Skills

Real Estate

Real Estate Sales

Secondary School

Underwriting

[AW]-iCims

Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase.

Capital Vacations is the fastest growing company within our sector of the Hospitality Industry.We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests.We're looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans.The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase. The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort.The Ideal Candidate:<ul><li>Flexibility to work weekends and holidays.</li><li>Professional demeanor with a tenacious attitude.</li><li>Detailed-oriented with strong problem solving skills.</li><li>Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.</li></ul>Principal Duties and Responsibilities<ul><li>Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.</li><li>Assists with contracts, processes and other functions in the office as needed or requested.</li><li>Verifies all documents for accuracy; checks contracts for errors and omissions.</li><li>Adheres to regulation and company policies/procedures concerning the Timeshare closing process.</li><li>Handles misrepresentation concerns and client disputes and reports when necessary.</li><li>Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.</li><li>Protects the company from misrepresentations.</li><li>Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month.</li><li>Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan.</li><li>Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow. Labels and saves the files while following the correct procedures. One missing recording is below the Minimum Performance Standards.</li><li>Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership. Net cancellation percentage of 15% or higher is below the Minimum Performance Standards.</li><li>One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards.</li><li>Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures.</li><li>All other duties as requested.</li></ul>Education, Essential Training / Certifications, and Experience:<ul><li>High school diploma/ GED or one to three years of related experience and training; or equivalent combination of education and experience.</li><li>Sales experience within the Timeshare industry</li><li>Possess and maintain Notary credentials</li></ul>Skills, Knowledge, and Abilities:<ul><li>Sales experience</li><li>Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)</li><li>Maintain low Net Cancellation rate (14% and below)</li><li>Customer service skills</li><li>Written and oral communication skills</li><li>Typing and basic computer skills</li><li>Flexible schedule</li></ul>Shift:<ul><li>Additional hours may be required to meet deadlines or cover shifts</li><li>Regular Hours, On-Call, and Weekend</li></ul>Travel:<ul><li>Participation in Road Shows is required</li></ul>

Capital Vacations

Quality Assurance Representative

Accounting Close

Communication Skills

Compensation and Benefits

Computer Skills

Customer Support/Service

High School Diploma

Hospitality and Tourism

Microsoft .NET

On Call

Presentation/Verbal Skills

Quality Assurance

Regulations

Sales

Sales Management

Time Management

Typing

Writing Skills

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Mortgage Loan Officer Arkansas Federal Credit Union

Quality Assurance Representative Capital Vacations

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