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You will be responsible for ordering and validating essential documents such as property titles, appraisals, and credit reports while collaborating closely with customers and Mortgage Loan Officers to ensure compliance with regulatory timelines. Our new team member can be in any of the following Mercantile market locations in Michigan: Alma, Grand Rapids, Kalamazoo, Lansing, Traverse City, Troy or West Branch.

Join Mercantile Bank as a Full-Time Mortgage Loan Processor and step into an invigorating environment where your expertise will shine. This position allows you to engage directly with clients, guiding them through every stage of the mortgage process, ensuring their dreams become a reality. Experience the satisfaction of problem-solving, as you tackle challenges head-on in a collaborative atmosphere.We are looking to add one Mortgage Loan Processor to the team. Our new team member can be in any of the following Mercantile market locations in Michigan: Alma, Grand Rapids, Kalamazoo, Lansing, Traverse City, Troy or West Branch. You will work alongside dynamic professionals who are just as passionate about customer-centricity and innovation as you are.Core Responsibilities:<ul><li>Partner with Mortgage Loan Officers and Mortgage Sales Assistants to streamline and enhance the customer home buying or refinance process.</li><li>Ensure that all Mortgage Loan Documentation meetings policies and regulations.</li><li>You will be an essential part of the team as you communicate with customers throughout their experience.</li></ul>Why Mercantile Bank?Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.As an employee of Mercantile Bank, you will receive competitive compensation, bonus and production incentive opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.A Look into Your DayThe Mortgage Loan Processor at Mercantile Bank plays a pivotal role in ensuring the seamless progression of mortgage files from application to closing. This position is designed for individuals with a robust mortgage background, strong organizational skills, and a keen eye for detail. You will be responsible for ordering and validating essential documents such as property titles, appraisals, and credit reports while collaborating closely with customers and Mortgage Loan Officers to ensure compliance with regulatory timelines. Demonstrating proficiency in agency and investor guidelines, you will structure files effectively and manage the submission process through an Automated Underwriting System (AUS). Your role includes independently clearing underwriting conditions and preparing files for final approval, all while maintaining proactive communication with borrowers throughout the loan lifecycle.As a vital member of the team, you will ensure that loan files meet compliance standards to minimize post-closing exceptions and meet service level expectations efficiently.What We're Looking ForTo excel as a Mortgage Loan Processor at Mercantile Bank, candidates must bring a combination of technical skills, industry knowledge and exceptional customer service.Requirements:<ul><li>1 to 3 years of job-related experience in mortgage processing and documentation</li><li>Strong organizational skills</li><li>Computer proficiency in Microsoft Office Word and Excel</li><li>Knowledge of Freddie Mac, Fannie Mae, FHA, RD, and VA guidelines</li></ul>Preferred Qualifications:<ul><li>Prior mortgage loan processing experience</li><li>Experience working with Encompass (Loan Operating System)</li></ul>In addition to the requirements listed above we are looking for candidates with a two-year college degree, specialized certifications, or training in relevant vendor courses. Successful candidates will demonstrate adaptability in dynamic environments, the ability to thrive under pressure, and strong interpersonal and customer service skills. Exceptional organizational capabilities, attention to detail, and effective time management skills are essential to meet deadlines and ensure timely file progression throughout the loan process.

Mercantile Bank

Mortgage Loan Processor

Communication Skills

Community Banking

Computer Skills

Credit Reports

Customer Support/Service

Detail Oriented

Documentation

Embedded Systems

Entrepreneurship

Fannie Mae (FNMA)

Federal Housing Administration (FHA)

Freddie Mac (FHLMC)

Interpersonal Skills

Loan Documents

Loan Policy

Loan Processing

Loans

Maintain Compliance

Microsoft Excel

Microsoft Office

Microsoft Word

Mortgage

Mortgage Lending

Operating Systems

Organizational Skills

Post Closing

Problem Solving Skills

Process Management

Property Title

Real Estate Appraisals

Regulations

Regulatory Compliance

Team Player

Time Management

Underwriting

Mercantile Bank of Michigan Jobs

FULL_TIME

FEED

OTHER

This communication can be for a multitude of reasons including, but not limited to; customer disputes, tolerance & predatory violations, re-disclosure issues, system errors, lack of required information, general inquiries, process clarifications, rush or hold of loans in the processing queues and guidance. Escalations Analyst will be in charge of communicating directly with brokers, loan officers, loan processors, closers, account executives, and regional managers, LSC customer service representatives, Business Partner Advocates, underwriters.

Position Title Disclosure Management Escalations AnalystLocation Work From Home MI, MI 48098Job Summary The Disclosure Management Escalations Analyst is responsible for the analysis involved in the validation and creation of the Initial Loan Estimate for Wholesale production and the validation and approval of the Change of Circumstance (COC) requests for Wholesale and Retail production. The position, required as a result of RESPA regulations, is involved in approving or denying the request, and if necessary re-disclosing all pertinent documents related to the change to ensure we are meeting RESPA, TILA, and Flagstar's compliance requirements. The Disclosure Management Escalations Analyst will be required to reach out directly to Brokers, Loan Officers, Processors, and Closers to clear issues that are preventing initial disclosure and possible re-disclosure of Loan Estimate documentation. Communication will be done via email, instant message, and telephone. They will also work closely with the Analysts for troubleshooting and problem solving. This is a very important role that must be performed proficiently in order to meet productivity goals. It requires a strong attention to detail to ensure the disclosures being provided to the Borrower(s) are accurate and meet regulatory guidelines. The quality component of the position is critical as errors result in a loss of revenue to the bank.Job Responsibilities:JOB RESPONSIBILITIES <ul><li>Responsible for the review and data validation within our system as input by Brokers, Disclosure Management Analysts, Retail Processors. Escalations Analyst will be in charge of communicating directly with brokers, loan officers, loan processors, closers, account executives, and regional managers, LSC customer service representatives, Business Partner Advocates, underwriters. This communication can be for a multitude of reasons including, but not limited to; customer disputes, tolerance & predatory violations, re-disclosure issues, system errors, lack of required information, general inquiries, process clarifications, rush or hold of loans in the processing queues and guidance. To ensure the 3-day timing requirement, they will complete all missing or inaccurate information to create compliant Loan Estimates or decision Change Circumstance requests. Once the Initial Loan Estimate has been generated, it will be delivered to the borrower along with the Intent to Proceed and Service Provider List documents. This also includes updating fee information, tolerance tables, and potentially delivering a revised Loan Estimate upon completing a Change of Circumstance request.</li><li>Assisting management team with additional tasks, audit functions or training support (include team members, closing, processing, loan officers).</li><li>Uses independent judgement and discretion to make decisions.</li><li>Analyzes and resolves problems.</li></ul>ADDITIONAL ACCOUNTABILITIES <ul><li>Performs special projects, and additional duties and responsibilities as required.</li><li>Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.</li></ul>JOB REQUIREMENTS Required Qualifications: <ul><li>Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.</li><li>Minimum experience required: 2+ years Residential Mortgage experience</li><li>2+ years Customer Service related experience.</li></ul>Preferred Qualifications: <ul><li>Education level preferred: Undergraduate Degree (4 years or equivalent) in Business, Accounting, Finance or Computer Science.</li><li>High level knowledge of current compliance changes to Reg Z, Respa, TILA, and MDIA.</li><li>Previous experience with mortgage documentation.</li></ul>Job Competencies: <ul><li>Excellent organizational and time management skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to complete complex work assignments.</li><li>Proficient in problem solving.</li><li>Ability to multi-task often managing several loans at a time.</li><li>Must be highly analytical with an acute attention to detail.</li><li>Ability to operate both independently and as part of a team.</li><li>Ability to take responsibility for production and quality of their work.</li><li>Strong technical and computer skills.</li><li>Ability to work in a paperless environment and utilize automated workflow systems.</li><li>Comfortable working in a measured production environment.</li><li>Ability to organize and prioritize work.</li><li>Average to strong math aptitude required.</li><li>Ability to work a flexible schedule to accommodate coverage for all time zones.</li><li>Ability to work extended or extra shifts during high volume periods.</li><li>Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.</li><li>Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.</li><li>Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.</li><li>Physical demands (ADA): No unusual physical exertion is involved.</li></ul> Flagstar is an Equal Opportunity EmployerFlagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York.
At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators.

We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know..

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Mortgage Loan Processor Mercantile Bank

Disclosure Management Escalations Analyst Flagstar Bank, N.A.

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