Remote Support Technician ManTechRemote Support TechnicianMcLean, VARemoteIn this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. + Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
Remote Support Technician Lead ManTechRemote Support Technician LeadMcLean, VARemoteManage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while leading, mentoring, and training staff to ensure continuous service and a high-performing team. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
NewSupervisory Information Technology Specialist (Customer Support) U.S. Department of DefenseSupervisory Information Technology Specialist (Customer Support)Washington, DC$106,437–$138,370 / yearExamples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the teams work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Actionet, Inc. Careers - Desktop Support ActioNet, Inc.Actionet, Inc. Careers - Desktop SupportRosslyn, VAActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. Hourly Rate up to $47.00, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field.
IT Administrative Assistant AHU TechnologiesIT Administrative AssistantWashington, District of ColumbiaThe ideal candidate will be highly organized, detail‑oriented, and capable of managing correspondence, scheduling, records management, and general office coordination while supporting departmental staff and leadership. First point of contact for telephone, voicemail, email and in-person requests for assistance from users experiencing issues with hardware, software, networking and other computer-related technologies.
Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC FederalService Desk Administrator/Help Desk Specialist DOJ EOIR End User SupportFalls Church, VARESPONSIBILITIES: Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
Information Technology Support Specialist - TS/SCI w/Poly GD Information TechnologyInformation Technology Support Specialist - TS/SCI w/PolyAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Information Technology Support Specialist GD Information TechnologyInformation Technology Support SpecialistAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
NewUser Support Specialist III Chickasaw Nation IndustriesUser Support Specialist IIIRockville, MDExcellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff). Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls.
User Support Manager ValidaTekUser Support ManagerQuantico, VAOur commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. Summary: The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services.
NewEnd User Support Lead CACI International Inc.End User Support LeadSpringfield, VA$70,800–$148,600 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Experience installing, upgrading, and removing software · Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle.
IT Trainer/Content Developer- long-Term Contract (Government) Position AHU TechnologiesIT Trainer/Content Developer- long-Term Contract (Government) PositionWashington, District of ColumbiaRequired · Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes 1 Year Required · Work experience in developing role-based end user training content for IT applications/systems 4 Years Highly Desired · Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts 2 Years Highly Desired · Adobe Captivate 2 Years Highly Desired · TechSmith Camtasia 2 Years Highly Desired · Articulate 360/Storyline 2 Years Highly Desired · Microsoft Teams 1 Year Highly Desired · Work experience with maintaining training records within an LMS 1 Year Highly Desired · Oracle LMS/Workday LMS Nice to Have · Familiarity with ServiceNow Nice to have Flexible work from home options available. Skills: · Microsoft Office and Office 365 applications Required 5 Years · BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required 4 Years · Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
IT Specialist AHU TechnologiesIT SpecialistWashington, District of ColumbiaEmployment type: Contract w2/1099/C2C Complete Description: The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
NewEnd User Support Lead CACIEnd User Support LeadSpringfield, Virginia$70,800–$148,600 / yearJob Title: End User Support LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity: CACI is seeking an End User Tech Team Lead to join our team supporting Department of Homeland Security. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Technical Support Engineer CoreBTSTechnical Support EngineerAshburn, VA$30–$35 / hourNRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.
IT Helpdesk Analyst Nightwing Intelligence SolutionsIT Helpdesk AnalystSterling, Virginia$55,000–$106,000 / yearNightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
IT Coordinator/Legal Multimedia Specialist Neal R Gross & CoIT Coordinator/Legal Multimedia SpecialistWashington, DC$48,000–$55,000As a trained Legal A/V Technician, you will use specialized equipment to record proceedings in numerous noteworthy places including legal courts, non-profit board rooms, and even Congressional committee hearings. Gross and Co. is a leading Court Reporting and Transcription services company, having proudly provided nationwide services for more than 45 years and have been regarded as a leading professional court reporting and transcription service company.
NewKNOWLEDGEBASE AND EVENT SUPPORT SPECIALIST Capitol Technology UniversityKNOWLEDGEBASE AND EVENT SUPPORT SPECIALISTLaurel, MDThis position creates knowledgebase articles, user guides, instructional videos, and other support materials; manages content across WordPress/Elementor, Confluent, and monitors the Help Desk; supports routine Canvas needs; and provides technical assistance for virtual, hybrid, and on-campus events. Associate degree, relevant certificate, or two years of related experience in educational technology, information technology, communications, technical writing, digital media, customer support, or a similar field.
NewClient Support Technician Personified TechClient Support TechnicianDC$65,000–$75,000macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms. Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
End User Support Technician Tier 3 designDATAEnd User Support Technician Tier 3Washington DC, Washington, DCFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.