Competencies or Knowledge, Skills and Abilities: Knowledge of the building & restoration industry Knowledge of insurance claims handling processes Proficiency in MS Word, Excel, & Outlook Proficiency with CRM and accounting software's Ability to multitask under increased work loads Ability to follow allocated work schedule Proven people skills with customers and coworkers Well-organized, self-motivated, innovative, accurate, collaborative, and analytical Negotiations Data entry. Negotiating with Insurance Adjusters (payment terms as well) Meet operational objectives of: Sales, Gross Profit and Brand Experience Clearly communicate expectations with Project Manager and the Adjuster Create contracts for Project Managers once approved by Insurance or Client Participate in local community events Consistently monitor and maintain internal relationships to help improve performance of the team Provide feedback to Claims Manager Provide timely processing of claims.