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About Our Client: Addison Group is partnering with our client, a well-established organization in the employee benefits and healthcare administration space, to hire a Claims Processor/Customer Service Representative. This role involves reviewing and processing healthcare claims, verifying eligibility, explaining benefit coverage, and resolving claim-related inquiries with accuracy and professionalism.

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Job Title: Claims Processor / Customer Service RepresentativeLocation: Tulsa, OK (Onsite)Industry: Healthcare / Benefits AdministrationPay: $20 – $22 / hourBenefits: This position is eligible for medical, dental, and 401k benefits About Our Client: Addison Group is partnering with our client, a well-established organization in the employee benefits and healthcare administration space, to hire a Claims Processor/Customer Service Representative. This is a great opportunity for candidates with medical billing, claims processing, or healthcare administrative experience looking to grow within a stable organization. Job Description:The Claims Processor will support day-to-day medical claims operations while assisting members and providers with benefit-related questions. This role involves reviewing and processing healthcare claims, verifying eligibility, explaining benefit coverage, and resolving claim-related inquiries with accuracy and professionalism. Key Responsibilities:<ul><li>Review, evaluate, and process healthcare claims according to internal guidelines and benefit plans</li><li>Handle incoming calls from members and providers regarding eligibility, coverage details, and claim questions</li><li>Process claims related to HRA, Medicare, Medicaid, and other benefit programs</li><li>Maintain accurate documentation and ensure timely claim resolution</li><li>Enter and update claim/member information within internal systems</li><li>Research and resolve discrepancies related to claims, billing, or coverage information</li><li>Provide clear and professional customer support while managing multiple priorities throughout the day</li></ul>Qualifications:<ul><li>High school diploma or GED required</li><li>Previous experience in medical billing, claims processing, medical administration, or healthcare front office support preferred</li><li>Familiarity with medical terminology and insurance processes</li><li>Working knowledge of CPT, HCPCS, and ICD-10 coding preferred</li><li>Understanding of coordination of benefits (COB) concepts is a plus</li><li>Strong data entry and computer navigation skills</li><li>Experience using healthcare systems such as Epic or similar EMR/claims platforms preferred</li><li>Ability to communicate benefit information clearly to members and providers</li></ul>Additional Details:<ul><li>Schedule: Monday–Friday, 8:00 AM–4:30 PM</li><li>30-minute lunch break plus two 15-minute breaks</li><li>Contract-to-Hire opportunity</li><li>Target start date: Mid-May</li><li>One-step interview process</li></ul>Perks:<ul><li>Competitive compensation</li><li>Medical, dental, and vision benefits</li><li>Retirement benefits including 401(k) contributions</li><li>Opportunity for long-term growth and conversion to permanent employment</li><li>Stable, team-oriented work environment</li></ul> Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #HC4

Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative &amp; HR, Engineering, Executive Search, Finance &amp; Accounting, Healthcare, and IT sectors. Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.

Addison Group

Claims Processor AND Customer Service Representative

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Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or jobs@truitycu.org.

JOB SUMMARYThis position enters data, reviews, and verifies documents for mortgage loan files. In this function, you will work directly with members, mortgage originators, mortgage processors and mortgage underwriters.ESSENTIAL FUNCTIONS May include any and/or all of the following:<ol><li>Greet and Communicate with walk-in mortgage members.</li><li>Receive loan applications, greet members, answer telephone & IM’s, make appointments, and answer member inquiries regarding mortgage loans.</li><li>Support the team in following up on leads and ensuring necessary communication is completed timely and efficiently.</li><li>Support the team in data entry, calculations, document collection and verification.</li><li>Prepare TRID disclosures</li><li>Order Necessary documents to ensure timely processing of a loan file. To include, but not limited to appraisals, title work, surveys and any other necessary documents or orders needed. </li><li>Run vendor compliance against loan configuration</li><li>Review and submit all active appraisals and appraisal invoices</li><li>Assist with Monitoring all active escrow files including issuing payment, ordering inspections and all duties surrounding these loans. </li><li>Assist with tracking all open construction files and their progress, while completing necessary draws, draw inspections, survey orders and final appraisal.</li><li>Stay abreast of required regulations, compliance and investor guidelines</li><li>Detailed knowledge of Regulation B, Z and X (TRID).</li><li>Perform other duties and responsibilities as assigned.</li></ol>KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS<ul><li>Knowledge of:<ul><li><ul style="list-style-type:square"><li>Mortgage Lending function</li><li>Modern office equipment</li><li>Credit Union products and services</li><li>Credit Union operations, procedures, and systems</li><li>Technology and various software programs including Mortgage Loan Systems, Symitar, Microsoft Word, Excel, Visa</li></ul></li></ul></li><li>Ability to:<ul><li><ul style="list-style-type:square"><li>Educate effectively on processes</li><li>Overcome objections</li><li>Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form</li><li>Organize and prioritize in order to meet deadlines</li><li>Solve practical problems and deal with variablesin situations </li></ul></li></ul></li><li>Skill in:<ul><li><ul style="list-style-type:square"><li>Strong verbal and written communication</li><li>Strong attention to detail and analytical skills</li><li>Interpersonal and human relations</li><li>Typing and personal computer</li></ul></li></ul></li></ul>QUALIFICATIONSCritical Development Experiences:Pursue opportunities for professional growth and development through training, education and self-studySuccessfully complete all applicable compliance training and testingParticipate in webinars provided by Freddie Mac, ARCH, and MGICEducation and experience equivalent to:Experience with various types of mortgage loans, escrow and ARM requirements desirableA high school degree or equivalentREQUIREMENTSRegular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.<h3></h3><h3>REGULATORY COMPLIANCE & CONFIDENTIALITY </h3>Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.Equal Opportunity Employer/Veterans/DisabledTruity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or jobs@truitycu.org for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.

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Claims Processor AND Customer Service Representative Addison Group

Mortgage Development Support Truity Credit Union

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