Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

OTHER

FEED

UNKNOWN

Acts as a liaison between front-facing bank staff and the underwriters ensuring that loan applications are free of mistakes and include all essential information and prior-to-document conditions by double-checking policies, procedures, and lending guidelines before and after approval. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

Overview:
This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Portsmouth, NH or Jacksonville, FL offices. This position provides support for the Loan Operations division responsible for the expeditious and accurate completion of loan applications by reviewing and processing loan applications. Acts as a liaison between front-facing bank staff and the underwriters ensuring that loan applications are free of mistakes and include all essential information and prior-to-document conditions by double-checking policies, procedures, and lending guidelines before and after approval. Packages information regarding an applicant and presents the transactions key points to our partners to ensure highest approval probability. Negotiates terms and conditions of each transaction with funding partners.

Responsibilities:
<ul><li>Loan Operations - Prepares, reviews, and submits important loan documents confirming that all stipulated regulations are meet by ensuring all closing documents are delivered. Meets and discusses loan specifications with borrowers, lenders, and other middlemen during this process. Researches and provides resolution of loan issues, questions, and standards. Works with team members in identification and resolution of exceptions. Addresses routine and non-routine errors, discrepancies, and variances encountered in different applications and software. Maintains and enters information into the systems. Performs month-end close activities and provides support to systems that includes upgrades, and testing. Expedites the resolution of customer problems and complaints to maximize satisfaction. Provides troubleshooting support for issues and complaints involving internal and external parties.</li><li>Reporting - Prepares routine and non-routine standardized reports and entries that projects the Bank's financial position. Identifies and explains variances on a monthly, quarterly, and annual basis. Develops additional reporting requirements as needed</li><li>Business Support - Works with team(s) to ensure that the platforms are functioning properly to support timely close, and external and internal reporting requirements. Assists with process and system changes and testing including upgrades and updates.</li></ul>

Qualifications:
Basic Qualifications:Bachelor's Degree and 1 years of experience in Financial Services-OR-High School Diploma or GED and 5 years of experience in Financial Services Additional Qualifications:<ul><li>Advanced written and verbal communication</li><li>Proven ability to multitask in a fast paced environment</li><li>Highly motivated</li><li>Critical thinking</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree</li><li>Banking and/or finance industry experience</li><li>Salesforce experience</li><li>Equipment Finance industry experience</li></ul> Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Loan Processor II-Syndications

Accounting Close

Banking Services

Business Support

Compensation and Benefits

Finance

Financial Services

High School Diploma

Information Technology & Information Systems

Loan Processing

Loan Underwriting

Loans

Multitasking

Presentation/Verbal Skills

Problem Solving Skills

Reporting Skills

Salesforce.com

Software Administration

System Test

Systems Administration/Management

Testing

Time Management

[AW]-iCims

Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community. You’ll work closely with our Care Coordination department to manage annual claims payments, ensuring everything is handled with the utmost accuracy and integrity.

HOUR

Are you passionate about making a difference in healthcare and insurance? Do you thrive in a fast-paced environment where your attention to detail and problem-solving skills are key? If so, we want to hear from you!FedPoint, a leading third-party insurance administrator, is seeking to hire Claims Processors. You’ll be at the heart of ensuring that submitted invoices are processed accurately and efficiently. Your mission will be to review, adjudicate, and manage claims with precision, while providing exceptional customer service. You’ll work closely with our Care Coordination department to manage annual claims payments, ensuring everything is handled with the utmost accuracy and integrity.Key Responsibilities:Claim Analysis & Adjudication (80%):<ul><li>Scrutinize invoices to ensure they are complete and accurate.</li><li>Collaborate with claimants, providers, and internal teams to resolve issues and make decisions based on established policies.</li><li>Enter data meticulously into our claims processing systems.</li></ul>Communication & Correspondence (10%):<ul><li>Engage with internal teams and providers to clarify and resolve claim issues.</li><li>Draft clear and professional communications to claimants.</li><li>Assist in addressing customer complaints with empathy and efficiency.</li></ul>Risk Management (10%):<ul><li>Identify and investigate potential fraud or abuse.</li><li>Report and track red flags to ensure compliance and proper adjudication.</li></ul>What to Expect on Pay:The salary range for this role is $20.86– $28.22 per hour. We’ve shared the full range to stay transparent — but most new hires join us between the minimum and the midpoint, depending on skills and experience.Final compensation is based on a mix of factors including qualifications, experience, and education, as well as internal equity and budget considerations.What We’re Looking For:<ul><li>High School education required.</li><li>Experience processing claims in a healthcare, disability, dental, or long term care environment OR insurance operations experience preferred.</li><li>Demonstrated computer proficiency which includes strong keyboard and navigation skills.</li></ul>Location: Portsmouth, NH - HYBRID 2 days in officeFull-Time Position 40 hours/weekTraining hours 9-5pm flexible schedules may be selected after training is completed.About FedPoint 
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fedpointusa.com%2F&data=05%7C02%7Cjallen%40fedpointusa.com%7C6b669038e7b54b65fcfc08dd5843eeee%7C76b7e3e72ebf49a7bb26500f7a43628a%7C0%7C0%7C638763770986609448%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=zdtQJryXoRWgwP7ZtAs9ahn4sWP2xs0nFkMFL789Wkw%3D&reserved=0" rel="nofollow noopener noreferrer" target="_blank">fedpointusa.com</a>.Why Join Us?At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.In addition to working for a company with great people and an excellent reputation, what’s in it for you?<ul><li>Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.</li><li>Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.</li><li>Lots of paid time off:3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!</li><li>Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.</li><li>6 weeks fully-paid parental leave</li><li>Tuition reimbursement program to support career goals.</li><li>Corporate giving and matching gifts program.</li><li>Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.</li><li>A wide variety of personal, professional, and career development programs.</li><li>Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.</li></ul>All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fposter&data=05%7C02%7Cjallen%40fedpointusa.com%7C6b669038e7b54b65fcfc08dd5843eeee%7C76b7e3e72ebf49a7bb26500f7a43628a%7C0%7C0%7C638763770986621814%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5vvXHIhiZ%2Fi1MADGFqzr%2BbHK5xY0%2BliBqfOPv3fvmSY%3D&reserved=0" rel="nofollow">Equal Employment Opportunity (EEO) Poster</a><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dol.gov%2Fagencies%2Fwhd%2Fposters%2Ffmla&data=05%7C02%7Cjallen%40fedpointusa.com%7C6b669038e7b54b65fcfc08dd5843eeee%7C76b7e3e72ebf49a7bb26500f7a43628a%7C0%7C0%7C638763770986633762%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=RTkj1fgEHS7LOYWpOtI4QWleZ6fpY5sNLE79x2BruyI%3D&reserved=0" rel="nofollow">Family and Medical Leave Act (FMLA) Poster</a><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dol.gov%2Fagencies%2Fwhd%2Fposters%2Femployee-polygraph-protection-act&data=05%7C02%7Cjallen%40fedpointusa.com%7C6b669038e7b54b65fcfc08dd5843eeee%7C76b7e3e72ebf49a7bb26500f7a43628a%7C0%7C0%7C638763770986645490%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=6udUHF6gA07Eye66j4swHZgMl6OuwY0UfJy5R112u3s%3D&reserved=0" rel="nofollow">Employee Polygraph Protection Act Poster</a>

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Loan Processor II-Syndications First Citizens Bank

Claims Processor FedPoint

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