Serves as a primary Technology point of contact for EmFi production support and supports onshore review and escalation of regulatory-sensitive decisions, production changes, partner communications, and significant incidents while coordinating approved offshore activities for monitoring, triage, ticket enrichment, documentation, runbook execution, and SEV3/SEV4 support. Integration & middleware: Familiarity with integration patterns and middleware/iPaaS platforms (e.g., IBM), message queues and event-driven architectures, data mapping/transformation, and file-based exchanges (SFTP, batch files) used to connect core systems, processors, and third-party vendors.