Product Support Specialist Medline IndustriesProduct Support SpecialistChicago, IL$23.25–$33.75 / hourFull timeIntermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
Tier I Technical Support HeartlandTier I Technical SupportMcHenry, ILFull timeCreate and maintain documentation, including troubleshooting tips, customer/Internal FAQ's, resolutions to common issues to build knowledge base for customer portal, escalating cases as needed within process guidelines, and continued education within Heartland helpdesk syllabus. At least one year of experience working as a helpdesk agent, including: creating and managing incident (issue) problem tickets, using problem tracking software and knowledge base to analyze and resolve customer problem tickets.
Product Support Coordinator ProResources - St. Louis MO Herc Rentals IncProduct Support Coordinator ProResources - St. Louis MONational Stock Yards, IL$25–$32 / hourFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Clinical Product Surveillance Specialist Medline IndustriesClinical Product Surveillance SpecialistNorthfield, IL$79,000–$119,000 / yearFull timeThis role acts as a patient safety advocate and participates in various cross-functional activities that include, but are not limited to Complaint Handling, Risk Management, Design Quality, and Regulatory Compliance, to support product safety and efficacy and recommend improvements and/or corrections as needed. Under general supervision, the Clinical Product Surveillance Specialist is responsible for independently using knowledge of clinical workflows and product use when investigating post-market complaints and providing clinical resource support to internal and external customers.
NewSr Product Recall Specialist Medline IndustriesSr Product Recall SpecialistMundelein, IL$23.25–$33.75 / hourFull timeUnder limited supervision, the Senior Recall Specialist leads and oversees complex product recall activities, serving as a subject matter expert for both sub recall and company initiated recall notifications in accordance with internal procedures and applicable FDA regulations. The Senior Recall Specialist serves as a primary liaison between the company and the FDA district office, supports continuous improvement initiatives, and ensures consistent, compliant execution of recall processes across the organization.
Assoc Product Complaint Specialist Medline IndustriesAssoc Product Complaint SpecialistMundelein, IL$62,000–$93,000 / yearFull timeConduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods. 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Product Sales Specialist - Advanced Wound Care Medline IndustriesProduct Sales Specialist - Advanced Wound CareJob Posting Only, ILRemote$85,000–$128,000 / yearFull timeAssist sales teams with targeting, pitching the product line, providing in-servicing, supporting conversions, setting up and conducting trials, and leading post-trial reviews and implementation. In support of the sales team, foster relationships with decision-makers and external customer stakeholders to obtain and provide feedback to the Division on the needs of customers and supporting specialists.
Pharmaceutical Product Operator - 2nd/3rd Shift Medline IndustriesPharmaceutical Product Operator - 2nd/3rd ShiftWaukegan, IL$21.75–$31.50 / hourFull timeThis role ensures adherence to contamination control practices, SOP/GMP compliance, accurate batch documentation, and safe handling of cloth, film, and solution contact components. Strong working knowledge of GMP regulations, aseptic techniques, and biopharmaceutical manufacturing processes, with the ability to execute work in compliance with SOPs, batch records, and technical documentation.
Certified Recovery Support Specialist Carle HealthCertified Recovery Support SpecialistPeoria, IL$15.91–$25.77 / hourRequired English Skills Advanced reading skills Advanced writing skills Advanced oral skills Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime – helping the patient navigate stages of change and practical considerations.
NewTechnical Parts Sales Specialist JobotTechnical Parts Sales SpecialistGalesburg, IL$22–$25 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our local operation focuses on product handling, raw material, and water conditioning machinery, and this role is a key part of supporting customers with technical spare parts needs after equipment is in the field.
Senior Regulatory Affairs Specialist Medline IndustriesSenior Regulatory Affairs SpecialistJob Posting Only, IL$92,000–$138,000 / yearFull timeComplete and maintain varied regulatory filings by leading internal groups, collaborating with external groups, evaluating and providing direction on supporting technical information, writing appropriate summary documentation, providing direction on product/project changes, and responding to non-conformances and questions from regulators. Prepare comprehensive regulatory strategies for new devices, new launch markets, and post-market device changes, ensuring that the content, context, organization, and quality of supporting information is sufficient to meet all regulatory requirements, commitments, and agreements.
Sr. Regulatory Affairs Specialist Medline IndustriesSr. Regulatory Affairs SpecialistWork From Home, IL$92,000–$138,000 / yearFull timeComplete and maintain varied regulatory filings by leading internal groups, collaborating with external groups, evaluating and providing direction on supporting technical information, writing appropriate summary documentation, providing direction on product/project changes, and responding to non-conformances and questions from regulators. Prepare comprehensive regulatory strategies for new devices, new launch markets, and post-market device changes, ensuring that the content, context, organization, and quality of supporting information is sufficient to meet all regulatory requirements, commitments, and agreements.
Product Specialist - Technical Support for Mitutoyo Products - 100% Company Training Provided Mitutoyo AmericaProduct Specialist - Technical Support for Mitutoyo Products - 100% Company Training ProvidedAurora, IllinoisProvide technical support on Mitutoyo products such as micrometers, calipers, dial indicators, gauge blocks, CMMs, vision systems, and surface roughness testers, to customers, distributors, and sales staff. Assist customers and internal teams with product applications, troubleshooting, and selecting the correct Mitutoyo product for their needs.
Technical Product Support Specialist - Hydrovac Trucks BrandtTechnical Product Support Specialist - Hydrovac TrucksChicago, ILThe successful candidate will lead the resolution of complex product issues while ensuring dealers are fully equipped to support Brandt Hydrovac Trucks through strong service capability, appropriate parts readiness, and effective warranty practices. This is a hands-on, independent role requiring extensive travel and close collaboration with dealers and internal teams to drive product support performance, customer satisfaction, and continuous improvement.
Technical Product Support Specialist Brandt Group of CompaniesTechnical Product Support SpecialistChicago, ILThe successful candidate will lead the resolution of complex product issues while ensuring dealers are fully equipped to support Brandt Hydrovac Trucks through strong service capability, appropriate parts readiness, and effective warranty practices. This is a hands-on, independent role requiring extensive travel and close collaboration with dealers and internal teams to drive product support performance, customer satisfaction, and continuous improvement.
Product Support Specialist Brookfield Residential Properties ULCProduct Support SpecialistChicago, IL$57,900–$81,165 / yearThis role is responsible for troubleshooting system issues, resolving support requests, documenting solutions, and coordinating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences. The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.
Product Support Specialist Cooley LLPProduct Support SpecialistChicago, IL$93,000–$135,000 / yearWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes).
Product Support Specialist ITWProduct Support SpecialistCarol Stream, IllinoisAs the Product Support Specialist, you will lead technical training development and deployment to internal staff and customers, resolve escalated technical issues, inform new product development, share knowledge across inspection technologies and maximize the performance capability of our inspection systems. Understand latest product trends and technologies, how our products compare against the competition clearly identifying our strengths and gaps and use this knowledge to support the commercial teams.
NewProduct Support Specialist - Relocate to Warroad, MN MarvinProduct Support Specialist - Relocate to Warroad, MNDecatur, IL$22–$26 / hourWith operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.
Product Support Specialist MedlineProduct Support SpecialistChicago, IllinoisIntermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
NewProduct Support Specialist StripeProduct Support SpecialistChicago, ILYour work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe key metrics, such as customer satisfaction, contact rate, and service-level agreements. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to improve our support systems, processes, and product quality.
Geospatial Product Support Seiler Instrument & Manufacturing Co IncGeospatial Product SupportILResponsibilities include: As a Geospatial Product Support Specialist, you'll play a pivotal role in supporting our clients and advancing geospatial solutions: Deliver expert technical support and training for Trimble geospatial products, including: This position includes paid travel to premier events like Trimble Dimensions in Las Vegas, offering exclusive learning opportunities to expand your expertise and network with top professionals in the field.
Product Support Specialist Stripe IncProduct Support SpecialistChicago, ILYour work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripes key metrics, such as Customer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). This role goes beyond basic troubleshooting-its about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.
Product Technical Support Specialist ITWProduct Technical Support SpecialistCarol Stream, IllinoisProcess customer complaints and escalation requests related to technical findings (field-oriented) and report such information as a critical component of our regular escalation meetings / activities. Act as an escalation resource for issues Field Engineers are unable to solve; completing a root-cause analysis and recommend follow-up actions.
Product Support Specialist Box IncProduct Support SpecialistChicago, IL$45,000–$50,000 / yearCollaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
NewProduct Support Specialist FleetPulseProduct Support SpecialistChicago, ILBased in Chicago, Illinois, FleetPulse combines deep roots in the trucking industry with expert tech talent to providecutting-edge telematics solutions across a comprehensive portfolio of devices, including OEM-installed sensors, easy-to-install aftermarket sensors, and cargo cameras. You will be part of a team who actively employ their knowledge and skillsets - and seek to learn additional skills - to intake, manage, document, solve, and escalate product issues as well as identify ways to improve support capabilities, product features, and user experience.
Product Technical Support Specialist Illinois Tool Works IncProduct Technical Support SpecialistCarol Stream, IL$33–$35 / hourProcess customer complaints and escalation requests related to technical findings (field-oriented) and report such information as a critical component of our regular escalation meetings / activities. Act as an escalation resource for issues Field Engineers are unable to solve; completing a root-cause analysis and recommend follow-up actions.
Product Support Engineer Cooley LLPProduct Support EngineerChicago, IL$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Technical Product Specialist, Decision Support Strata Decision Technology LLCTechnical Product Specialist, Decision SupportChicago, IL$55,000–$85,000 / yearYou will act as a trusted technical partner to customers, diagnosing root causes, identifying downstream impacts, and delivering solutions you can confidently stand behind. While this role involves resolving customer-submitted tickets, it goes beyond basic ticket handling-it is a problem-solving role requiring curiosity, diligence, and accountability.
Product Support/Chargemaster Specialist CorroHealthProduct Support/Chargemaster SpecialistIllinoisRemoteThis role also serves as a Chargemaster Specialist, conducting a detailed review of hospital and clinic chargemaster line items to validate or recommend the appropriate assignment of CPT/HCPCS, revenue codes, and related billing or compliance concerns. Job Summary: The Production Support Specialist/Chargemaster Specialist is responsible for maintaining the operational integrity of internal business applications by responding to service requests, troubleshooting issues, and ensuring system stability.
Product Support/Chargemaster Specialist CorroHealth IncProduct Support/Chargemaster SpecialistILRemoteThis role also serves as a Chargemaster Specialist, conducting a detailed review of hospital and clinic chargemaster line items to validate or recommend the appropriate assignment of CPT/HCPCS, revenue codes, and related billing or compliance concerns. JOB SUMMARY: Job Summary: The Production Support Specialist/Chargemaster Specialist is responsible for maintaining the operational integrity of internal business applications by responding to service requests, troubleshooting issues, and ensuring system stability.
Product Support Manager - Cloud Services and Tool Development Caterpillar IncProduct Support Manager - Cloud Services and Tool DevelopmentPeoria, IL$147,760–$221,640 / yearThis role will be accountable for strong collaboration with our process partners, third-party vendors, go-to-market teams, dealers, and customers to drive a sense of urgency to address application or performance issues to deliver target uptime and customer satisfaction. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g.
Product Support Engineer ItentialProduct Support EngineerILRequired Skills/Abilities: 5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution.
Product Support Engineer Fictiv IncProduct Support EngineerSchaumburg, IL$64,000–$90,000 / yearBy integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation.
Senior Product Support Engineer Caterpillar IncSenior Product Support EngineerIL$128,470–$192,710 / yearThe incumbent will lead Continuous Product Improvement (CPI) projects, provide remote and on-site support for the full range of diesel and gas electric power products and systems including generators, controls, cooling systems, enclosures and balance of plants. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more.
Digital Services Product Support Engineer Komax Holding AGDigital Services Product Support EngineerBuffalo Grove, ILAs a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.
Product Support Manager Scuttlebutt Services, LLCProduct Support ManagerEast Peoria, IL$84,000–$127,000 / yearPrepare, create and distribute all appropriate start-up and/or system testing reports, including all test verification reports and final summary of start-up activities, system testing reports and final site visit or service report. Lead and scale Field Service and Commissioning organization in support of mission-critical power systems, integrated electrical infrastructure, and lifecycle customer support initiatives across commercial, industrial, utility, defense, and data center markets.
Director, Product Support BravenDirector, Product SupportChicago, ILIn order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Product Support, who will play a key role in ensuring Braven’s systems and digital tools are effectively leveraged to meet programmatic goals. As the leader of the Product Support team, this role combines a thorough understanding of our program model with technical expertise in our digital products to ensure a strong user experience for Fellows, volunteers, and staff.
Product Support Engineer AcuityMDProduct Support EngineerChicago, IL$130,000–$180,000 / yearIn this role, you will be responsible for being an expert in our healthcare data products, supporting the commercial teams in interpreting our data for the most complex of questions, and in tandem establishing the AI context layer that will power our agentic solutions around data. Working within the Product organization, this person will partner closely with Engineering to define, write, and continuously improve the data context and evaluation framework that becomes a strategic differentiator for AcuityMD's AI products.
Product Support Sales Manager Altorfer CATProduct Support Sales ManagerAddison, Illinois$90,000–$120,000 / yearFull timeWorking Hours/Days: M-F, Weekend as Needed to Complete Assigned Duties Product Support Sales Manager Overview: The Product Support Sales Manager is responsible for leading the aftermarket sales and product support strategy for Power Systems customers across the assigned territory. The role requires strong commercial leadership, strategic thinking, technical and operational understanding of power systems service operations, and the ability to lead teams in a fast-paced environment.
Principal GenAI Product Manager - Dealer and Customer Support Caterpillar IncPrincipal GenAI Product Manager - Dealer and Customer SupportChicago, ILDealer and Customer Support • Champion user-centric design for dealer and customer-facing solutions, enabling shopping, search and repair options • Support CM/FM teams through AI-driven guidance for equipment and aftermarket equipment selection. This role focuses on delivering intelligent, predictive, and context-aware solutions that streamline fleet operations, improve maintenance outcomes, and elevate dealer and customer engagement through advanced generative AI applications.
Regional Product Support Manager, Attachments- Chicago, IL Komatsu LtdRegional Product Support Manager, Attachments- Chicago, ILChicago, IL$123,700–$154,600 / yearBS/BA in Engineering / Business Management and five (5) to seven (7) years of experience in customer support management with heavy equipment (construction or mining) or, Seven (7) to ten (10) years of experience in customer support management with heavy equipment (construction or mining) and, five (5) years working with heavy equipment manufacturing or distribution. Coordinate with Director, Product Manager, Product Support Mangers and Service Engineer to identify areas for distributor development, coordinate with distributor Komtrax Administrators, factories, and Service departments to set up access to Komatsu systems such as Salesforce, SAP, SMAP, Komtrax Plus, EQP-Care, R+M Care.
Customer Support Engineer — Mechanical & Industrial Products FictivCustomer Support Engineer — Mechanical & Industrial ProductsChicago, IL$65,000–$80,000 / yearYou'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle.
NewRetail Outlet Warehouse - Product Support Bob's Discount Furniture IncRetail Outlet Warehouse - Product SupportDowners Grove, ILProduct Support Associates are the hands-on heroes behind the scenes, making sure our customers receive the outstanding Bob's experience from the moment they walk in the door to the moment their furniture goes home. As one of the leading omni-channel furniture retailers in the country with over 190 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
Retail Warehouse Associate - Product Support Bob's Discount Furniture IncRetail Warehouse Associate - Product SupportJoliet, ILAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Our Retail Warehouse- Product Support Associates are essential team members at Bob's Discount Furniture, playing a critical role in the back-end operations that make our stores shine.
Product Support Analyst Home Office CareersProduct Support AnalystRock Island, IllinoisIn this fastâpaced role, you will jump right into updating certificate values, creating tailored quotes and illustrations, and helping review the formulas that underpin our products and systems. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization.
Product Support Sales Representative - Power Altorfer CATProduct Support Sales Representative - PowerRockford, Illinois$70,000–$110,000 / yearFull timeWorking Hours/Days: 8:00AM-4:30PM Overview: The role of the Product Support Sales Representative (PSSR) is to call on users of Electric Power Generation units and provide them with the best maintenance and repair options available through Altorfer Power Systems. Aggressively looks for non-Cat sales opportunities in A.O.R. and reports customer contact information and current competitor when available in Sales Link under prospects and applicable Campaign.
Product Tech Support Rep IDEX CorpProduct Tech Support RepWheeling, IL$61,200–$91,800 / yearWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?.
NewSenior Administrative Assistant (Administrative Support Assistant III) - Network Product & Platforms Capital One Financial CorpSenior Administrative Assistant (Administrative Support Assistant III) - Network Product & PlatformsChicago, IL$73,500–$83,900 / yearThis pivotal role supports multiple executives, ranging from Director to Managing Vice President level, within a fast-paced, tech-savvy environment and contributes significantly to a well-run, efficient, productive, and happy team. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Product Support Technician RaynorProduct Support TechnicianDixon, IllinoisKnowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required: Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.