Technical Product Support Specialist TRIPLE WHALE INCTechnical Product Support SpecialistNYRemote$50,000–$65,000 / yearThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. As a Technical Product Support Specialist, you''ll help DTC brands get the most out of Triple Whale: understanding what they''re trying to accomplish in their business, getting into the platform with them, and making sure they leave each conversation closer to the outcome they came to us for.
Bilingual Product Support Specialist - Tech (Spanish) Moody's CorpBilingual Product Support Specialist - Tech (Spanish)NY$67,800–$98,400 / yearp>• General understanding of financial statements • Strong customer service skills, with an eagerness to excel and be part of a dynamic team • Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting • Fluency in both English and Spanish is required • Excellent verbal, written, and organizational skills • Attention to detail and the ability to learn quickly • Working knowledge of Windows-based software (e.g., Excel, Word) • Preferred: • Bachelor's degree concentration in Finance, Accounting, or Computer Science • Basic knowledge of database administration (e.g., SQL Server, Postgres) • Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets. We ensure our products, financial models, and technology are used effectively to add value to our clients businesses, and we act as a vital link between clients and our internal product and engineering teams.
Product Support Specialist Sterling Engineering, Inc.Product Support SpecialistLodi, NJ$25–$30 / hourThis role is ideal for someone with strong mechanical and electrical troubleshooting skills who enjoys problem-solving, collaborating cross-functionally, and delivering high-quality support to customers and service teams. The ideal candidate will bring a combination of technical aptitude, communication skills, and a proactive mindset to help resolve product issues efficiently while contributing to continuous improvement initiatives.
Senior Specialist, Product Support Brother International CorporationSenior Specialist, Product SupportBridgewater, New Jerseyul>Deliver support for Authorized Service Centers, Dealers, and customers throughout the product's lifecycle by serving as a final point of contact or escalation, speaking directly with customers to resolve issues. Technical expertise may include machine repair analysis, working with repair centers/dealers, and end users directly through various communication channels such as e-mail, chat and/or phone.
Senior Specialist, Product Support Brother Industries LtdSenior Specialist, Product SupportBridgewater, NJCollect data to understand business unit trends and future machine failures Create in depth fault reports and discuss technical product investigation and/or safety inspection data with Brother engineers Investigate and help coordinate actions for potential fraud and counterfeit consumable incidents Data Analysis and Reporting Review product reports and interpret data to identify potential quality concerns throughout the life of the product Extract data from key systems and develop reporting to support Brother product and business units Provide insights to determine business impact and opportunities, communicating with management and key stakeholders as needed Training and Content Coordinate initial training request inquiries, establishing cost effective training proposals, and managing required product resources Onboard and knowledge transfer to Authorized Service Centers, Dealers, and customers Develop and deliver existing new product training to end users, help desks, and channel partner service teams Create or assist with the development of training courses for use within the Brother learning management system Recommend necessary product training and instructional information for Brother contact centers Deliver internal training to current staff to further knowledge on various products and services, as well as routine maintenance and refresh activities on existing training and content Experience & Qualifications Education Level Associate's Degree (or equivalent experience) in Business or Engineering Technology Experience Level 5+ years of experience working in a Technical Support environment with a strong technical expertise involving networking, software and/or hardware. Duties & Responsibilities Product Life-Cycle Management Deliver support for Authorized Service Centers, Dealers, and customers throughout the product's lifecycle by serving as a final point of contact or escalation, speaking directly with customers to resolve issues Coordinate activities to determine deliverables related to the stages of the Brother product lifecycle Develop, maintain, and publish reporting for product launches to track deliverables and milestones throughout the product launch process Provide product launch updates and information to internal stakeholders, as well as provide direct support for product launch process Lead quality assurance activities during the launch of a product such as, critical public facing support material ,customer contact analysis, self-service material and failure analysis and investigation Analyze product quality reports, acting, when necessary, to oversee and sustain product success from end of launch through product retirement Product and Quality Management Manage and maintain product quality for assigned business unit devices such as multifunction printers, home appliances, industrial equipment, and garment printers Work independently to provide root cause failure and final resolutions through established channels of support Review quality issues by performing product investigations or incident review.
Senior Associate, Revenue Tools - Customer & Product Support AlphaSense, Inc.Senior Associate, Revenue Tools - Customer & Product SupportNY$88,000–$120,000 / yearSitting within the broader tooling team and operating as an unofficial member of the C&PS leadership team, this role is responsible for helping us scale support without sacrificing quality, capturing every automation and deflection opportunity, and keeping our support tech stack best-in-class and tightly integrated with the broader company systems landscape. Through close teamwork and collaboration, they drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense's market-leading platform and products.
Director, Product Support BravenDirector, Product SupportNewark, NJp>In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Product Support, who will play a key role in ensuring Braven’s systems and digital tools are effectively leveraged to meet programmatic goals. As the leader of the Product Support team, this role combines a thorough understanding of our program model with technical expertise in our digital products to ensure a strong user experience for Fellows, volunteers, and staff.
Time Zone Support Milking Product Senior Specialist Expert Merck & Co IncTime Zone Support Milking Product Senior Specialist ExpertRahway, NJ$96,200–$151,400 / yearWorking in a swarming methodology, the Milking Product Support team will be fully focused on the principal tasks of Supporting case management, preventative monitoring, specialist's diagnostics, fixes, and advanced knowledge transfer of the milking technology portfolio. As a member of the Technology Support Milking Product Expert Team you will be responsible and accountable for supporting local aftersales maintaining our triage KPI management across multiple geographic locations using our CRM and additional tools and processes.
Technical Support Specialist NYC or NJ Office Dassault Systemes SETechnical Support Specialist NYC or NJ OfficeIselin, NJ$66,000–$88,000 / yearAbout the Team: The primary responsibilities of the Technical Support Specialist are to provide support to end-users by identifying, researching and resolving problems and issues; create and conduct operational and technical training for clients; and partner with Sales, Marketing, and Account Management to meet clients' needs. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry.
Technical Support Specialist - Evening Relativity ODA LLCTechnical Support Specialist - EveningNY$54,000–$80,000 / yearRequired Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.
Sports Medicine Technical Support Specialist - 9:00 a.m. - 5:45 p.m. (ET) LifeNet Health IncSports Medicine Technical Support Specialist - 9:00 a.m. - 5:45 p.m. (ET)NYRemote$65,972–$109,953 / yearRelationship Management: Serve as a key liaison by handling customer orders and patient requirements, resolving issues, providing account support, and ensuring smooth order processing with Sales & Marketing, Finance, and Distribution. KPI & Continuous Improvement: Identify errors, implement solutions, and compile weekly, monthly, and ad hoc reports to improve accuracy, efficiency, service delivery, productivity, and overall customer experience.
Technical Support Specialist III / Immunohematalogy Trainer Bio-Rad Laboratories IncTechnical Support Specialist III / Immunohematalogy TrainerParsippany, NJ$96,600–$132,900 / yearp>As a Bio-Rad Technical Support Specialist (TSS)/ Trainer, each day of training is spent between our dedicated classroom and training laboratory, describing methodologies used by our platform, showing use of the platform, related reagents and consumables and working with software. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.
Product Specialist Enpro IncProduct SpecialistSparta, NJThe PS functions as a technical-commercial resource supporting the Product Manager, Sales, Customer Service, Manufacturing, and Quality by applying product application knowledge, engineering documentation review, and market analysis to support profitable growth and product line performance. Rubber Fab's Product Specialist plays a key role in product management developing and maintaining product marketing programs to achieve higher sales and profit goals.
Technical Support Specialist Mozilla CorpTechnical Support SpecialistNYRemote$67,000–$77,000 / yearTroubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.
Customer Support Engineer HYPR CorpCustomer Support EngineerNY$60,000–$75,000 / yearMust have call center experience, triage and technical troubleshooting skills Degree/Certification or equivalent practical experience Two plus years of experience working in a Support/Service/Help Desk/Call Center Role Ability to clearly communicate with customers while demonstrating a positive attitude, self-control and empathy all while leading to resolution of the customer's issue Excellent analytical, organizational, interpersonal and teamwork skills Ability to adjust quickly to changing priorities and make quick decisions with available information High-level triage and troubleshooting skills Outstanding customer service, prioritization, multitasking, communication, and leadership skills Ability to troubleshoot and think outside the box when needed Basic understanding of Windows and Mac operating Systems Basic understanding of networking concepts (DNS, HTTP, IP, etc) Ability to review mobile, computer, server logs and determine where the issue resides Ability to troubleshoot workstation (Windows & Mac) and mobile computing (iOS & Android) environments Knowledge of SaaS and cloud computing infrastructure. Actively answer calls and respond to tickets during your assigned shift Provide Tier 1 product support for HYPR customers Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues Assist users by providing product support via HYPR's phone and ticket systems Leverage internal teams to provide next level support Identify potential larger issues in real-time Keep support management updated on trending issues Look for potential situations in which an improvement in process efficiency or customer experience is possible.
Software Support Specialist - ESS StorableSoftware Support Specialist - ESSNY$40,000–$50,000 / yearProven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures . As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before.
Dillon Product Manager Illinois Tool Works IncDillon Product ManagerNJ$80,800–$121,200 / yearp>Job Description: Objective of role: The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges, and tension meters. Articulate Dillons value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral.
Technical Support Specialist (CSM Track) GuidebookTechnical Support Specialist (CSM Track)NYRemote$50,000–$60,000 / yearli>CSM Readiness: Quality of customer interactions on video and live channels, ownership of cross-functional escalations, depth of customer context and account knowledge, readiness signals reviewed monthly with the Head of CS. If you are someone who loves figuring out how things work, takes pride in solving customer problems, and wants to grow into a customer-facing strategic role where youll be on a lot of video calls at a small, fast-moving company, keep reading.
Product Coordinator Enpro IncProduct CoordinatorSparta, NJ$61,332.14–$91,998.20 / yearThe PC functions as a technical-commercial resource supporting the Product Manager, Sales, Customer Service, Manufacturing, and Quality by applying product application knowledge, engineering documentation review, and market analysis to support profitable growth and product line performance. Supports new product commercialization activities, including pricing tools, configuration readiness, and coordination of launch materials in collaboration with Product Management and Marketing.
Technical Support Engineer Keysight Technologies, Inc.Technical Support EngineerBudd Lake, New Jerseyp style="margin: 0px;">Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.
Product Engineer KLA CorpProduct EngineerTotowa, NJ$85,600–$145,500 / yearOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
Field Support Representative - New York Skydio IncField Support Representative - New YorkNY$100,000–$125,000 / yearThe Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
NewSenior Product Manager - Medication Process Oracle CorpSenior Product Manager - Medication ProcessNY$91,400–$187,000 / yearp>This is a highly visible execution and operations role responsible for turning complex, ambiguous, cross-functional initiatives into clear plans, accountable owners, high-quality documentation, release-ready deliverables, and repeatable operating practices that scale across the Pharmacy portfolio. They will work across product management, engineering, clinical informatics, regulatory, legal, privacy, security, quality, UX, data science, release management, and executive stakeholders to strengthen how Oracle Health defines, tracks, documents, and delivers product work in a highly regulated healthcare environment.
Technical Customer Support Spade Data incTechnical Customer SupportNY$85,000–$107,500 / yearCustomers such as FIS, Bilt, Mercury, and Stripe, alongside many other leaders in fintech and financial services, trust Spade''s data to power personalized rewards programs, accurate spending rules, precise analytics, and innovative AI-powered features. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.
Technical Support Specialist (NYC or NJ Office) Medidata Solutions IncTechnical Support Specialist (NYC or NJ Office)Iselin, NJ$66,000–$88,000 / yearAbout the Team: The primary responsibilities of the Technical Support Specialist are to provide support to end-users by identifying, researching and resolving problems and issues; create and conduct operational and technical training for clients; and partner with Sales, Marketing, and Account Management to meet clients' needs. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry.
NewClinical Specialist, CRM - Hoboken, NJ Abbott LaboratoriesClinical Specialist, CRM - Hoboken, NJHoboken, NJ$61,300–$122,700 / yearli>Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
NewClinical Specialist, CRM - Hoboken, NJ AbbottClinical Specialist, CRM - Hoboken, NJHoboken, New JerseyContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment . Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.
Technical Representative II Rheem Manufacturing CompanyTechnical Representative IINJ$71,172–$113,390 / yearFor U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Provide remote technical support regarding routine product installation and service issues via telephone, e-mail, and other communication channels and refer more complex issues to higher levels.