The ideal candidate will possess strong experience working in enterprise monitoring environments, Network Operations Centers (NOCs), or similar operational organizations and have hands-on experience with monitoring tools such as SolarWinds, ScienceLogic, Aternity, ServiceNow, and Power BI. The successful candidate will provide operational monitoring, situational awareness, incident management, outage tracking, reporting, and escalation support across enterprise network infrastructure, systems, services, and end-user experience platforms.