QualificationsEducation, Certifications/Licenses: Required: Bachelor’s degree or 5+ years of applicable experienceRelated Work Experience: Required: 5+ years of experience in consumer services, billing, system operations, or business to consumer(B2C)Preferred: Retail utility experience Natural Gas Marketer/Supplier experienceSpecific Skills & Knowledge: Required: Ability to work independently under moderate supervision; ability to also operate effectively asa team player, even if located remotely Exceptional verbal and written communication skills; ability to communicate positively andprofessionally with customers, coworkers and vendors Strong relationship management skills Strong organizational and problem resolution skills Strong project management skills Ability to coordinate and manage multiple tasks with sensitive timelines Ability to perform metrics creation, implementation, tracking and reporting for operationaldepartments Ability to conduct trending and analysis to identify root causes and possible solutions Computer literate; strong knowledge of Microsoft Office, Outlook, Word, Excel, PowerPoint, SQL Preferred: Strong knowledge of Teams and Copilot Advanced database knowledge (e.g. This position acts as the owner of User Acceptance Testing for system enhancements and defects,collaborating closely with Regulatory, Legal, Customer Operations, IT Support, and Marketing teams toensure shared understanding of system changes and their impacts prior to release.