This role serves as the business owner for the Order-to-Cash process, working cross-functionally with Sales, Customer Service, Operations, Supply Chain, IT, Finance, Pricing, and Treasury to identify and eliminate process breakdowns that create billing disputes, customer dissatisfaction, delayed collections, and working capital inefficiencies. The Director of Billing & Order-to-Cash Excellence is responsible for transforming and leading Club Car's end-to-end Order-to-Cash (O2C) process, with primary accountability for billing quality, invoice accuracy, credit/rebill reduction, process governance, and operational excellence across the revenue cycle.