Manage daily urgent care and walk-in access operations across assigned sites, ensuring consistent, high-quality, patient-centered care deliveryCoordinate staffing, scheduling, clinical workflows, and performance expectations for urgent care programs, including evenings, weekends, and holidaysSupport nursing and MA workforce management including onboarding, schedule coordination, payroll review, PTO/FMLA tracking, coaching, and performance follow-upServe as the operational point of contact during assigned weekend, evening, and holiday coverageTrack access metrics including wait times, visit volume, patient flow, and patient experience data; recommend improvements based on trendsSupport daily operations of the remote Telephone Triage program including staffing coordination, workflow management, and service level monitoring. Bachelor's degree in Nursing, Healthcare Administration, Public Health, Business Administration with a healthcare focus, or a closely related field - or equivalent experienceMinimum 2 years of supervisory or operational leadership experience in a healthcare settingDemonstrated ability to coordinate staff, workflows, and daily operations across multiple programs or sitesAbility to use operational data to monitor performance, identify workflow issues, and support access improvement effortsStrong communication and relationship-building skills across clinical, administrative, school, and community settingsCommitment to health equity and culturally responsive care for underserved populations.