20 Operational Handle Resource Management Ensure Hiring and Onboarding/Offboarding process is streamlined Ensure resolve conflicts, rigorous change management, balancing contract enforcement with client relationship health, Ensure regulatory compliance alignment, primary interface managing relationships, audit and Support Driving operational Cost Control, automation and efficiency Ingestion, SLA/KPI Monitoring, />/>/>/>Key Expectation Details on Roles and Responsibilities Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project Responsible for tracking project status, progress, KPIs Continuous monitoring of Program Status and follow-up with the respective leads on the status Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle Create Project Charters, Project Plans Resource Management Support and Create reports for the Delivery Leads Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management Produce high-quality outcomes by maintaining transparency across the project Understanding customer accounts and identifying untapped opportunities Follow-up clients Communications, leadership meetings Facilitate group collaboration for alignment/ informed decision-making Involved in budgeting procedures Develop and maintain Delivery forecast and pipeline. NET Framework applications, API automation using Rest Assured or RestSharp, GitHub Copilot, Claude, Gemini, or similar AI coding assistants, Mobile testing using Appium with cloud platforms, Applitools, Jira integrations (AssertThat BDD, Zephyr, Xray) Strong Leadership skills with knowledge of program management Excellent Time Management and Financial Management Exceptional interpersonal skills Ability to plan in a rapidly changing environment and provide guidance as required Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles Excellent verbal and written communication skills to communicate complex issues to multiple audience Communicate timelines and expectations to Technical and Business Staff Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc Certification in program management (e.g., PMP, PgMP) preferred.