Skills: Active, positive, and supportive listening Looking up resources as needed Effective and prompt communication with callers and other teammates Non-judgemental support for a variety of individuals with various backgrounds Knowledge of Google Docs/Sheets/Forms Tasks: Work phone charged and ready as soon as shift begins Communicating with previous shift before answering any calls Keeping a list of all missed calls and returning them in the order received, with Alabama takingpriority Actively listening while on calls and assessing any potential risks Following all Warm Line protocols with each and every caller Must maintain accurate documentation for every shift worked Must monitor emails frequently and respond in a timely manner Adhere to all Warm Line policies, values, and ethics Must attend weekly Zoom meetings Maintain CPS certification Completing timesheets and all shift reports, turning them in by specified due dates Must participate in on going- required trainings Must be comfortable sharing own recovery story Powered by JazzHR. This consists of answering calls, returning missed calls, establishing rapport, listening to each caller and providing warm line support services, assessing the level of risk a caller may present, documenting the calls, and maintaining confidentiality.