p>In this role you will: • Lead, coach, and develop the Program Management team responsible for partner onboarding, due diligence, launch, OPM, expansions, and offboarding • Own and continue to drive the development of the end-to-end program management operating model for Fintech programs, including intake, scoping, planning, execution and tracking • Work with strategic partners to understand their needs and projections, and deepen these relationships, ensuring Lead's and its partners' product roadmaps remain in alignment • Lead and coordinate external-facing partner meetings (e.g., kick-offs, due diligence check-ins, roadmap, expansion discussions and QBRs), ensuring deliverables, action items, and decisions are clearly documented and followed through • Report on the overall health and hygiene of partner relationships to senior and executive management • Lead and coordinate internal cross-functional meetings (product, engineering, operations, legal, compliance, financial crimes, risk, information security, finance, and others), tracking progress and dependencies across all workstreams for each partner • Own the creation, maintenance, and continuous improvement of program management governance materials (playbooks, templates, trackers, checklists, and drive structures) across onboarding, due diligence, launch, OPM, and expansions • Build and manage portfolio-level Fintech program metrics and reporting, including views into pipeline, onboarding status, launch timelines, dependencies, risks, and overdue items for internal committees and stakeholders • Partner closely with Product & Implementations, Enterprise Risk, Compliance, Financial Crimes, Information Security, Legal, Finance, and other teams to ensure program management workflows support regulatory expectations and audit/exam readiness • Identify program and portfolio risks, facilitate mitigation plans with DRIs, and escalate appropriately to senior and executive leadership with clear, concise narratives • Manage communication of progress, risks, and outcomes with the Executive Team, Program Leads, and other stakeholders through regular reporting, dashboards, and committee materials • Evaluate and refine operational processes and tools to improve scalability, transparency, and consistency across the partner portfolio • Design and maintain clear documentation and knowledge resources so internal and external stakeholders can easily understand program status, requirements, and next steps • Perform other duties as assigned.
You will manage a team of highly skilled program managers, and together will build and maintain scalable frameworks, templates, and reporting that keep partners and Lead team members aligned on status, risks, and decisions, while ensuring our programs remain well-controlled, transparent, and exam-ready.