Essential Duties and Responsibilities: Serve as the primary office contact for patients seeking orthopedic follow-up or continued care; Assist patients in understanding their care options, including in-network and external resources; Guiding patients with complex questions or inquiries regarding their care and follow up options; Work closely with internal departments and clinics to ensure smooth handoffs; Maintain up-to-date knowledge of available providers and services in the region; Ensure timely communication with patients via phone, email, or other communication channels; Document all interactions in the electronic health record (EHR); Address and escalate patient concerns or complex cases to leadership or care coordination teams as appropriate; Maintain confidentiality and comply with HIPAA and other relevant regulations; Take inventory of all assets, DME, Medications, and other medical supplies. Qualifications: Must be a current employee of Revere Health's Provo Orthopedic group; Knowledge of orthopedic terminology, procedures, and common conditions (obtained through experience in an orthopedic or healthcare setting); Excellent interpersonal and communication skills, with a patient-centered approach; Strong organizational skills and attention to detail; Proficiency in using electronic health record systems (e.g., TouchWorks, Epic, Cerner) and Microsoft Office Suite; Ability to work independently and collaboratively in a fast-paced, transitional environment; Prior experience in referral coordination, patient navigation, or clinical support roles; Experience in working with insurance plans and understanding in-network vs.