One of Palo Alto Labs (PAL)'s large enterprise customers, a $1Bn+ financial software and tax technology company, is hiring a Lead Program Manager, CX Transformation, to help drive enterprise‑wide improvements in customer experience and service delivery. The customer journeys that matter most, including onboarding, product usage, support interactions, service delivery, and digital self‑service, span Product, Engineering, Customer Support, Content, Data, and Customer Experience teams.