Drive Change Management & Operational Adoption: Serve as the core technical Subject Matter Expert (SME) providing workflow requirements, technical guidance, and source materials to the Senior Enablement Program Manager (who builds and delivers the training), while owning end-to-end accountability for ensuring actual operational adoption, process compliance, and sustained change across onboarding teams. Architect AI-First Workflow Automation: Partner strategically with the Senior Program Manager of Automation & AI to identify, design, and implement intelligent automations (integrating LLMs, OCR, robotic process automation, and agentic workflows) that streamline repetitive data ingestion, document classification, tax profile validation, and account provisioning tasks.