Own end-to-end communication and case management for specialty servicing work, including collections and default support, assumptions, recasts, PMI removal, collateral-related requests, SCRA verification, Construction Loans, insurance-related servicing matters, and other complex customer-impacting requests. This role supports long-term client relationship co-ownership in partnership with the Evergreen loan officer, customer retention, and revenue generation by combining high-touch servicing support with identification of appropriate refinance, HELOC, assumption, and other approved product opportunities.