Key Responsibilities & Essential Functions: Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager May help prepare department work schedules Carries out supervisory responsibilities in accordance with policies and applicable laws Assists with inventory control; loads, unloads, and moves product Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution Assists in all technical areas, as needed Performs Representative / Specialist duties frequently May oversee a specific area of the business: Cheese Shop Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete Assists with ordering and event order management (EOMs) Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain Customer Service / Sales: Provides / coaches on superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively Food Safety: Slices, packages, labels, rotates, and culls products for poor quality Complies with department / Store operating procedures Cleans / sanitizes sales floor, display cases, prep areas, and equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.