Track and manage evolving priorities with appropriate trade-offs (with Product Marketing, Marcom, Digital Merchandising, Finance and Retail Commercial teams) Drive detailed operational systems plan of record and implementation, and manage readiness across internal and external systems (Operations, Customer Support and Engineering) Drive effective change management with the new and changing Apple and Retail programs (with Product Management and Engineering)4+ years program management experience, managing and delivering strategic initiatives, showcasing ability to connect workstreams to business priorities Strong influencing skills, coordinating members from a broad cross-functional team to work towards one goal/outcome Experience working cross-functionally across multiple levels of a highly matrixed organization English business proficiency BS/BA degree or equivalent work experienceMBA or advanced degree is a plus Experience in eCommerce, Internet, or multi-channel environment with relevant technical and business acumen Demonstrated success in influencing strategy and direction through data driven insights. The Apple Store Online Readiness Program Manager is a natural leader and facilitator, a strategic thinker who can "connect the dots" at multiple levels, is driven, organized and detail oriented, communicates with ease at all levels, is adept at facilitating actions and resolving conflicts, manages through relationships and influence, thrives in a dynamic ambiguous environment, and displays grace under fire.