Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehose, DynamoDB Streams, Service Catalog, and Kinesis Data Analytics. Design, develop, and implement AWS Connect processes, including new or modified applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations required to support client processes.