Establish cross-functional resolution rules that allow the process owner to coordinate and track actions across Applications Engineering, Product Design, Controls, Field Service, Inside Sales, Quality, Accounting, and other functions while escalating stalled or high-risk actions through the appropriate functional leader. Customer Technical Support and Resolution Governance Lead the post-shipment customer technical-resolution function and provide direct management, coaching, prioritization, development, and performance accountability for the Engineering Technician – Customer Resolution & Process Governance.