Summary for the Training and Development Manager: Training Strategy & Program Development Design and implement a comprehensive training and development strategy aligned with the Bank’s strategic goals Develop structured onboarding, cross-training, and continuous learning programs for all roles Build and maintain training curriculum focused on deposit growth, lending knowledge, and relationship banking Assess training needs across departments and develop targeted learning solutions Sales & Customer Experience Training Create and deliver impactful sales training programs that promote relationship-based selling and deepen customer engagement Lead initiatives to enhance customer experience, ensuring employees consistently deliver exceptional service Partner with leadership to reinforce a strong sales and service culture across all branches and customer contact points Leadership & Management Development Experienced with the development of management/leadership training programs to develop current and emerging leaders Provide coaching and development resources focused on effective communication, accountability, team engagement, and performance management Support succession planning by identifying and developing high-potential employees Cross-Training & Operational Excellence Promote and implement cross-training initiatives to improve operational flexibility and employee knowledge Ensure employees have a strong understanding of bank products, services, and processes across departments Collaborate with Compliance and Risk teams to ensure all training meets regulatory requirements Business Development Support Partner with business lines to develop training that supports business development efforts, including community engagement and relationship building Equip employees with tools and confidence to identify new opportunities and expand existing relationships Support community banking initiatives through education and engagement strategies Program Management & Evaluation Manage training schedules, materials, and delivery methods (in-person, virtual, and self-paced) Measure training effectiveness using feedback, performance metrics, and business outcomes Continuously improve programs based on data, employee feedback, and evolving business needs Job Requirements for the Training and Development Manager: Bachelor’s degree in business, education, human resources, or related field (or equivalent experience) Minimum of 5–7 years training & development experience, preferably in banking/financial services Proven experience in: Sales training and coaching Leadership and management development Customer experience training Cross-functional training initiatives Connecting job function to Bank profitability Strong leadership and facilitation skills with the ability to engage diverse audiences Deep understanding of relationship banking and business development principles Ability to translate strategy into actionable training programs Excellent communication, presentation, and interpersonal skills Strong organizational and project management abilities Passion for employee development and building a high-performance culture Work Environment In office position, with travel to branch locations across Maine and New Hampshire as needed Occasional evening or weekend events to support training or community engagement initiatives This Job Description for the Training and Development Manager st describes the essential functions and qualifications of the job described. This role is responsible for building a comprehensive training framework that supports sales effectiveness, cross-functional knowledge, leadership development, and business development skills across the organization.