Job requirements include a high school graduate or equivalent, college degree preferred, strong knowledge of insurance restoration and/or construction industry, valid driver's license and satisfactory driving record, ability to work independently or work with/lead a team, exhibit professionalism, maturity, and the willingness to serve the customer, experience managing teams of 2 or more, experience with entering data using a tablet or mobile phone, strong verbal and written and communication skills, strong problem solving and customer service skills, ability to prioritize activities and meet deadlines, working on-call schedule is required, and certifications preferred: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job.