The Manager oversees a team of analysts responsible for system configuration, enhancements, and issue resolution, and partners across access, clinical, operational, and IT teams to translate complex business needs into reliable, technically sound workflows that support consistent, patient-centered scheduling across regions and specialties. Maintains a strong understanding of organizational access goals, operational workflows, and clinical scheduling needs, applying deep technical knowledge of Epic scheduling applications (Cadence, Hello World, Cheers, MyChart) to ensure systems are built and optimized to support capacity, access, and patient experience.