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Commit toutilizingtechnology to enhancecustomerexperience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced. . Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses. .

<h4 style="text-align:left"><strong>About the Role -</strong></h4><p style="text-align:left">The <strong>General Manager</strong> at <strong>Good Day Farm</strong> is a leadership position responsible for overseeing all aspects of the dispensary's operations. This role requires strategic thinking, the ability to drive sales performance, leadership, and a comprehensive understanding of the cannabis industry, including compliance with regulations. This role reports to the Market Manager and is subject to change. </p><h4 style="text-align:left"><strong>Essential Duties & Responsibilities -</strong></h4><h6 style="text-align:left"><strong>Team and Leadership</strong></h6><ul><li>Lead staff training and development, lead all hiring and team management, conduct employee reviews, build staff schedules, and manage overall payroll responsibilities.</li><li>Be a cultural leader for all team members and lead by example to meet company culture goals and expectations.</li><li>Lead staff coaching and set standards of success for every team member by using tools provided: daily huddles, sales goal trackers, promotional calendars, and other resources.</li><li>Lead daily/weekly/monthly communication with all team members, ensuring the staff is apprised of all business and cultural goals.</li><li>Set the example for all behaviors in the dispensary: uniform presentation, positive attitude, driving results, and seeking growth opportunities.</li><li>Champion company goals: Revenue, Expense Management, Product Launches, Customer Service, Operational Excellence.</li><li>Drive employee engagement and morale through known best management practices. Be the leader of choice.</li><li>Drive a culture of accountability in all areas of focus in the dispensary: Business Leadership, Facility Maintenance, Compliance, and Customer Service.</li><li>Monitor and use company communication channels regularly.</li></ul><h6 style="text-align:left"><strong> Revenue and KPIs </strong></h6><ul><li>Lead in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations. </li><li>Effectively communicate sales goals, promotions, and business expectations with staff on a daily/weekly/monthly/quarterly basis, and relate it to your overall store performance. </li><li>Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service and drive all daily/weekly/monthly/quarterly KPIs: ADS, UPT, Sell Through, Identify underperforming metrics, Payroll, and Other related Business Expenses. </li><li>Participate in competitive analysis through competitive shopping within a 30-mile radius of your store, sharing weekly/monthly analysis and suggestions to remain competitive in an ever-changing industry, and be solutions-oriented. </li><li>Oversee all daily/weekly/monthly inventory processes and reconciliation to ensure accuracy and prevent loss.</li></ul><h6 style="text-align:left"><strong> Day-to-Day Leadership </strong></h6><ul><li>Lead in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business. </li><li>Lead in all management-related responsibilities and day-to-day functions. </li><li>Manageallstore cash flow: till setting, cash handling, and cash depositing, change ordering, reconciliation, safe management, staff tip management and reporting, and all other related cash reporting processes and functions. </li><li>Lead in the upkeep of the store: supply ordering, cleaning, and general housekeeping practices, as well as any urgent facilityrelatedrepairs andneeds. </li><li>Be a front line of maintenance for the facility by actively communicating needs and fixes. </li><li>Adhere to all company policies and procedures, and stay aware of any changes through constant communication with the Regional Manager. </li><li>Be a functional expert in all fundamental and enhanced processes and procedures required for the dispensary to operate. </li></ul><h6 style="text-align:left"><strong> Inventory Management and Compliance </strong></h6><ul><li>Lead in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements, State regulations, and internal processes. </li><li>Lead and train all staff in all inventory processes: intake, invoice management, organization, selling, staff training and development, expiring products, and aging products. </li><li>Prioritize shelf stocking and keeping online menus accurate at all times of the day through daily reconciliation, observations, communication with CF stakeholders, and delegation. </li><li>Track and be an expert on all critical stocking needs. </li><li>Be fluent in all METRC and company POS processes related to inventory management. </li><li>Maintain and develop robust communication with local and regional compliance team members to ensure accurate and thorough compliance adherence. </li><li>Update daily/weekly/monthly tools and trackers. </li><li>Create a culture of compliance and uphold the highest organizational standards in allinventoryrelated processes and needs.</li><li>Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising </li><li>Effectively communicate the daily/weekly/monthly promotions to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness. </li><li>Effectively communicate the pop-ups and events to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness. </li><li>Lead all Loyalty program-related needs and initiatives with staff and customers, and be a champion of New Customer Loyalty Sign Ups. </li></ul><h6 style="text-align:left"><strong>Customer Experience </strong></h6><ul><li>Lead and assist in all customer experience initiatives that build value and loyalty. </li><li>Champion the Good Day Way in all customer-related interactions and experiences through staff training and coaching, visual merchandising, process excellence, and overall accuracy and consistency. </li><li>Be a leader of change in an ever-changing industry. </li><li>Create a sense of community by engaging with customers and providing feedback to leadershiponcommunity relatedopportunities. </li><li>Commit toutilizingtechnology to enhancecustomerexperience through omni-channel ordering options, accessibility capabilities, including drive-thru, delivery, in-store kiosk, online ordering, payment options, loyalty programs, staff performance tracking, and any other additional technology that may be introduced. </li></ul><h6 style="text-align:left"><strong>General </strong></h6><ul><li>Metallother leadership requirements as they are relatedtohigh levelsofleadership. </li><li>Be an adaptable leader and have a high level of communication with leadership and store staff alike. </li><li>Have a direct line of communication with local and regional Cross-Functional partners: HR, Ops, IT, Facilities, and any other CF partner. </li><li>Be a positive agent of change and progress, and set an example for leaders, peers, and staff alike. </li><li>Performs other duties as assigned.</li></ul><h5><br/><strong>Minimum Qualifications -</strong></h5><ul><li>Have at least 2 - 5 years in a leadership position in retail, hospitality, service, or cannabis related industries.</li><li>Must have 2-5 years of experience in CustomerService relatedwork.</li><li>Cannabis industry experience preferred.</li><li>Must be able to clear a background check.</li><li>Must have flexibility in working hours.</li></ul><h5 style="text-align:left"><br/><strong>Education, Skills, and Abilities -</strong></h5><ul><li>Bachelor’s Degree or can substitute experience for degree. </li><li>Strong written and verbal communication skills.</li><li>Demonstrated capability in people management and culture building. </li><li>Positive attitude and flexibility.</li><li>Critical thinking and Logic skills.</li><li>Demonstrated experience in cash and inventory management. </li><li>Microsoft Suite experience.</li><li>Dutchie POS experience preferred. </li><li>METRC Seed-to-Sales experience preferred.</li></ul><p><br/></p><p>We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.</p><p>If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.</p>

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General Manager Good Day Farm

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