li>Creates, maintains and enters information into databases and aids other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to: SPARC, CAFM, DFPS Cost Pool, CAPPS, TIERS, WTPY, IMPACT, TAS, eTravel, DFPS Meeting Room Manager and others. Assists caseworkers with data entry functions and case-related inquiries, including Texas Integrated Eligibility Redesign System (TIERS) checks, data entry of criminal history background check requests, preparing case files for all newly received investigations, answering and routing incoming calls and distributing mail.