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The IOP Program Outreach & Marketing Manager is responsible for growing census and referrals for Riceland’s Intensive Outpatient Program (IOP) through provider outreach, community engagement, referral relationship development, and internal coordination. This role focuses on education, relationship-building, and patient flow support, while maintaining strict compliance with healthcare and behavioral health regulations.

<h2>Position Summary</h2>The IOP Program Outreach & Marketing Manager is responsible for growing census and referrals for Riceland’s Intensive Outpatient Program (IOP) through provider outreach, community engagement, referral relationship development, and internal coordination. This role focuses on education, relationship-building, and patient flow support, while maintaining strict compliance with healthcare and behavioral health regulations.This position isnon-clinical and works closely with clinical leadership, intake, and operations teams.<h2>Key Responsibilities</h2><h3>IOP Referral Development & Outreach</h3><ul><li>Develop and maintain referral relationships with hospitals, PCPs, therapists, counselors, case managers, and community partners</li><li>Educate referral sources on Riceland’s IOP structure, admission criteria (high-level), services, and referral process</li><li>Conduct in-person and virtual outreach visits to referral sources</li><li>Coordinate facility tours and meetings with clinical staff when appropriate</li></ul><h3>Community Engagement</h3><ul><li>Represent Riceland at health fairs, networking events, and community meetings</li><li>Build partnerships with community organizations and support groups</li><li>Support family education sessions and program awareness initiatives Internal Coordination</li></ul><ul><li>Work closely with intake and scheduling teams to ensure smooth referral conversion</li><li>Communicate referral expectations accurately and avoid overpromising</li><li>Identify and report referral barriers or operational gaps</li></ul><h3>Marketing Materials & Program Promotion</h3><ul><li>Ensure IOP marketing materials are current, accurate, and compliant</li><li>Assist in ordering and maintaining adequate inventory of brochures, flyers, and referral forms</li><li>Support digital and social media teams with IOP-specific messaging and outreach needsReporting & Performance Tracking</li></ul><ul><li>Track outreach activities, referral sources, and conversion trends</li><li>Provide weekly or monthly reports on outreach efforts and referral performance</li><li>Share market feedback, competitor insights, and growth opportunities with leadership</li></ul><h2>Compliance & Professional Standards</h2><ul><li>Maintain HIPAA compliance and patient confidentiality at all times</li><li>Use only approved marketing language and materials</li><li>Redirect all clinical questions to licensed clinicians</li><li>Follow ethical marketing standards for behavioral health services</li></ul><h2>Qualifications</h2><h3>Required</h3> <ul><li>2–5 years of healthcare marketing, outreach, or provider relations experience</li><li>Experience working with behavioral health, substance use, or outpatient programs preferred</li><li>Strong interpersonal, communication, and relationship-building skills</li><li>Ability to represent the organization professionally in clinical and community settings</li><li>Comfortable with in-person outreach and public-facing responsibilities</li></ul>Powered by ExactHire: 191425

Riceland Healthcare

Marketing Representative

Behavioral Health

Brochures

Case Management

Clinical Competency

Communication Skills

Community Support

Digital Media

Facilities Management

Flyers

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Hospital

Interpersonal Skills

Inventory Management

Leadership

Maintain Compliance

Marketing

Outbound Marketing

Outpatient Care

Patient Confidentiality

Performance Analysis

Promotional Programs

Provider Relations

Regulations

Social Media

ExactHire

Provide leadership, establish and maintain effective, cooperative working relationships, while communicating concisely to convey information to operators, persons within the general public (including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other populations) and other agency personnel. Respond to the constant changing needs in relation to operation coverage, on minimal notice, which may include equipment failures or malfunctions in the field, route coverage during breakdowns, handing passenger issues, advisement of detours, weather conditions and related uncontrollable events, that may impact passenger services.

HOUR

SALARY:              $24.0676 - $29.9070, Hourly (DOE&Q) NON-EXEMPT OPENING DATE: 12/05/2023 CLOSING DATE: Continuous until Filled JOB SUMMARY Responsible for planning, coordination and oversightof daily street service operations and customer issues, including management of operations staff to make regular assessments of their performance. SUPERVISION RECEIVED AND EXERCISED Receives direction from Director of Transit while exercising direct supervision over subordinate operational staff. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - Essential and important duties and responsibilities may include, but are not limited to, the following: Direct, organize and manage operation activities for fixed route, paratransit and Dial-A-Ride Demand Response. Ensure compliance in accordance to FTA standards, Americans with Disabilities Act (ADA) regulations and departmental policies, as well as applicable federal, state and local laws and regulations. Monitor, train, correct and evaluate performance of assigned personnel; track employee attendance and leave. Supervise, lead and motivate operators and be their real-time, in-service resource for assistance. Perform Time Point Checks to ensure operators are on schedule on their routes. Ensure operators provide friendly customer interaction and maintain coach cleanliness. Investigate accidents, incidents, disputes and disturbances in accordance with policy, and in conjunction with involved authorities, and complete all required associated reporting on these matters. Supervise drug and alcohol screening of all operators, including post-accident, random and reasonable suspicion testing; make independent reasonable suspicion determinations. Provide customer service by speaking with customers about their experiences, coordinate dispute resolution among customers and operators, transport customers in problem situations and respond to extra service route problems. Monitor cameras and transit radio system. Ensure assigned personnel are in compliance with the dress code policy. Serve as an essential employee to continue operations during an emergency or weather related event. Respond to the constant changing needs in relation to operation coverage, on minimal notice, which may include equipment failures or malfunctions in the field, route coverage during breakdowns, handing passenger issues, advisement of detours, weather conditions and related uncontrollable events, that may impact passenger services. Work proficiently with computer and software to accomplish administrative tasks. Maintain accurate reports and records in accordance with Port Arthur Transit procedures. Assist dispatch with covering extra trips by personally providing trips or contacting possible operator replacements. QUALIFICATIONS Knowledge of: Advanced principles and practices in transit operations including fixed route/paratransit. Principles of effective public relations and interaction with economically and ethnically diverse populations, community groups and agencies, private business and firms and other levels of government. Business letter writing and report preparation, record keeping and reporting procedures. Applicable federal, state and local laws, regulations, codes and/or statutes. The City of Port Arthur and surrounding area streets, landmarks and related geography in the Port Arthur Transit service areas. The Americans with Disabilities Act and its requirements, as they pertain to the needs of the elderly and disabled. Personal computers and current software programs for word processing, spreadsheets, presentations, emails and databases at the intermediate level of proficiency. Ability to: Analyze complex administrative problems and make sound decisions and/or recommendation to resolve problems. Interpret and apply pertinent laws, rules and regulations. Maintain confidentiality in the performance of duties. Ability to multitask in a quick-paced environment. Perform as effective team player. Provide leadership, establish and maintain effective, cooperative working relationships, while communicating concisely to convey information to operators, persons within the general public (including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other populations) and other agency personnel. Interact with the general public in giving or receiving basic information by telephone or in person. Accept criticism and deal with high stress situations with a calm demeanor. Conduct fair and consistent evaluation of personnel and resolution of problems encountered; coach and educate a diverse audience, both internally and externally. Prepare reports regarding service disruptions, incidents, accidents and operator performance or behavior in a timely manner, maintain files with a high level of accuracy and complete follow-up when necessary. Ensure agency regulations and policies are followed and applied consistently. Manage multiple tasks simultaneously, while delegating and prioritizing work. Respond to emergencies when called, and work outside of regularly scheduled shift, if needed, which may include nights and weekends. Utilize interpersonal communication skills, as applied to interaction with coworkers, supervisors, the general public, etc., sufficient to exchange or convey information and to receive work direction. Communicate effectively in writing and orally, speaking distinctly and conveying information. Address problems or situations to identify patterns and develop solutions. Complete assigned task with minimal direction, with close attention to detail and a high degree of accuracy.   Make decisions in an environment which may require interruptions and shifting priorities. Maintain effective audio-visual discrimination and perception needed for: <ul><li>making observations</li><li>reading and writing</li><li>operating assigned equipment and vehicles</li><li>speaking in a clear, audible voice</li><li>communicating with others.</li></ul> Maintain mental capacity which allows the capability of:<ul><li>making sound decisions under stress</li><li>thinking clearly in emergency situations</li><li>interpreting local maps</li><li>demonstrating intellectual capabilities.</li></ul> Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:<ul><li>sitting for extended periods of time</li><li>assisting persons in boarding</li><li>lifting moderately heavy to heavy parcels, including groceries/other purchases for Paratransit riders</li><li>maintaining orderly behavior</li><li>operating assigned equipment.</li></ul> Effectively deal with personal danger which may include exposure to:<ul><li>angry, violent or dangerous persons</li><li>exhaust fumes</li><li>various weather and road conditions</li><li>infectious or sick persons</li><li>confined work places</li><li>hazards associated with working in traffic.</li></ul> EXPERIENCE AND TRAINING GUIDELINES - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three (3) years of increasingly responsible experience as an operator, with comprehensive understanding of the operating system including work rules, routing, fare structure and street geography. Three (3) years of increasingly responsible supervisory experience in transportation related operation. Training: Must have completed the twelfth grade and possess a high school diploma, or have a GED. License or Certificate: Possession of an appropriate Texas Class A or B Commercial Driver’s License (CDL), with Passenger and AirBrake endorsements.                                                                    Transit Street Supervisor - Posting #23-34R 
 <div style="text-align:center">CITY OF PORT ARTHUR 
Attn:  Hiring Manager P.O. Box 1089  Port Arthur, Texas 77641-1089 
 (EEO/AA/V/F/RC/H) 
The City of Port Arthur is an Equal Employment Opportunity Employer</div>

City of Port Arthur Texas

Transit Street Supervisor - Transit Operations

Administrative Skills

Audiovisual

Business Writing

Coaching

Computer Software

Customer Relations

Customer Support/Service

Detail Oriented

Diversity

Establish Priorities

File Maintenance

Geography

Government

Heavy Lifting

Multitasking

Operating Systems

Operations

Operations Management

People Management

Performance Reviews

Problem Solving Skills

Public/Media/Press/Analyst Relations

Record Keeping

Reporting Skills

Software Administration

Team Player

Time Management

Writing Skills

The Applicant Manager

ADAPTED_NOW

The Community Education Coordinator is responsible for establishing and maintaining public relations within the service areas. Also, accountable for promoting and relaying information about services provided by the Agency to the surrounding communities.

<div><div><hr/></div></div><div><div><div style="text-align:center">We are currently seeking qualified candidates for a full time Marketing and Sales (CEC) position in the Beaumont area.</div><hr/><div> Job Description: 
 </div><div>The Community Education Coordinator is responsible for establishing and maintaining public relations within the service areas. Also, accountable for promoting and relaying information about services provided by the Agency to the surrounding communities.</div>
 

<hr/><div> Qualifications:</div><ul><li>Degree in Marketing or Business preferred</li><li>Experience in clinical, hospice or home health marketing preferred</li><li>Detail oriented - highly organized</li><li>Effective written and verbal communication</li><li>Ability to drive is required</li><li style="padding:0px;margin:0px">Clean background, drug screen, and driving record</li></ul><hr/><div> Benefits:</div><ul><li>Semi-monthly pay periods - Direct Deposit</li><li>Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)</li><li>PTO (Personal Time Off)</li><li>Holiday Pay</li></ul><hr/><div> Work Hours:</div><ul><li>8:00am - 5:00pm; Monday - Friday</li><li>On-call and weekends may be required</li></ul><hr/><div style="text-align:center"> Please apply directly through this website, complete the online application, and attach resume.</div></div></div><hr/>

Harbor Healthcare System

Marketing/Sales (Clinical)- Hospice - Full Time - Beaumont

Must have at least two years' of experience in Public Relations / Sales or a college degree with one year of customer Relations / Public Relations experience. We are currently seeking qualified candidates for a full time Palliative Care Marketing and Sales (CEC) position in the Beaumont area.

<div><div><hr/></div></div><div><div><div style="text-align:center">We are currently seeking qualified candidates for a full time Palliative Care Marketing and Sales (CEC) position in the Beaumont area. </div> <hr/><div> Job Description:  </div><div>The Palliative Care Community Education Coordinator is an integral part of the interdisciplinary care team. Understanding that care must be delivered according to accepted standards of practice, guided by the mission of the agency and the patient’s and family’s needs and concerns. The CEC blends all services of the agency into an integrated program of support. The Palliative Care CEC is responsible for establishing and maintaining public relations within the service areas. Also, accountable for promoting and relaying information about services provided by the agency to the surrounding communities.  </div><hr/><div> Qualifications:  </div><ul><li style="padding:0px;margin:0px">Must have at least two years' of experience in Public Relations / Sales or a college degree with one year of customer Relations / Public Relations experience</li><li style="padding:0px;margin:0px">Experience with Hospice policy, rules, and regulations</li><li style="padding:0px;margin:0px">Must have a reliable vehicle </li><li style="padding:0px;margin:0px">Must have a Texas Driver's License and current auto insurance</li><li style="padding:0px;margin:0px">Effective written and verbal communication skills - required</li><li style="padding:0px;margin:0px">Clean background, drug screen, and driving record - required</li></ul><hr/><div> Benefits:</div><ul><li>Semi-monthly pay periods - Direct Deposit</li><li>Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)</li><li>PTO (Personal Time Off)</li><li>Holiday Pay</li></ul><hr/><div style="text-align:center">  Please apply directly through this website, complete the online application, and attach resume.</div></div></div><hr/>

Palliative Care Clinical Marketer - FT - Beaumont

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