ESSENTIAL FUNCTIONS: Work regularly at a public service desk, providing ready reference, referral, and readers' advisory services to patrons of all ages, in person, over the telephone, and online; complete core library work including collection support tasks and circulation transactions; participate in programs and events as presenter or support staff Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities Provide technology setup, access, and support during community and Library events, ensuring all A/V equipment and systems function properly Instruct the public and library employees in operation and use of technology resources/software and equipment: public computers, online public access catalogs, scanner/fax, microfilm, automated checkout, software applications, personal devices, Makerspace equipment, and WIFI access Provide technology instruction, both one-on-one and during formal, small-group classes, adjusting level of instruction to meet skill/ability/knowledge of participants Create instructional materials and guides to assist patrons and staff in utilizing technology resources effectively Coordinate ongoing technology maintenance plans for hardware and software resources, including employee computers, material handling systems, laptops, and programming-related mobile devices Perform scheduled updates and upgrades to technology equipment to ensure optimal performance and security Provide front-line support for hardware and software resources, material handling systems, public computers, employee computers, laptops, A/V technologies, employee and public printing, self-checkouts, and scanner/fax devices Operate, maintain, and support creative computing and specialized technology-related programming and resources Provide one-on-one instruction for creative computing and specialized technology-related programming and resources Perform basic troubleshooting of technical problems, and log and resolve or refer problems using support ticket system Maintain an inventory of building equipment available for employee and public use such as mobile computer labs, A/V cables used in meeting rooms, laptops for building use, microphones, assistive listening devices, etc. SUPERVISORY RESPONSIBILITIES: Coordinate training, supervise workflow responsibilities, and verify performance results to facilitate a competent workforce made up of support employees to achieve and deliver superior library service EDUCATION/EXPERIENCE: Education: Bachelor's degree from an accredited university in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position Experience: At least three years' progressively responsible experience working in a public-facing, customer service environment, preferably face to face, providing computer or technology-related services KNOWLEDGE, SKILLS, AND ABILITIES (KSA): Knowledge of: Working knowledge of a variety of operating systems such as Windows, Android, iOS, and OSX.