Responsibilities include and are not limited to the below: Support Client Services Leads with executional elements of campaigns across planning, activation, and wrap-up phasesCoordinate with internal teams and key stakeholders to ensure assigned campaign tasks are completed on timeMaintain accurate timelines, task ownership, and campaign details in AsanaTrack campaign progress and flag risks, delays, or missing inputs earlyServe as the main point of contact for specific client support tasks as assignedManage day-to-day communication for assigned campaigns or workstreamsPrepare and send meeting recaps, action items, and follow-upsRespond to client or internal inquiries promptly and professionallyMaintain up-to-date information in Asana, SharePoint, and CRM toolsEnsure campaign files, decks, and documentation are organized and easy to findSupport preparation of client presentations, creative decks, status updates, internal and client-facing documentsTrack campaign expenses and support budget reconciliation in partnership with FinanceEnsure receipts, invoices, and expense documentation are complete and submitted on timeFlag discrepancies or overages earlyRespond to customer inquiries related to orders or shipmentsTroubleshoot issues in coordination with internal operations teams and third-party shipping partnersEscalate issues appropriately when resolution requires leadership inputIdentify opportunities to improve activation plans, workflows, and internal trackingSuggest small process improvements that increase efficiency and claritySupport adoption of new tools or workflows as neededSupport onsite execution for events, site visits, or client meetings as neededRepresent Gratsy's brand and values with clients, vendors, and partners. KNOWLEDGE, SKILLS, AND ABILITIESStrong organizational and time-management skillsClear written and verbal communicationAbility to remain calm, positive, and solutions-focused under pressureAttention to detail with strong follow-throughComfort working across multiple teams and prioritiesAbility to ask smart questions and escalate appropriatelyComfort working in fast paced and event‐driven, deadline‑oriented environments.