MES Analyst Ken`s FoodsMES AnalystMarlborough, Massachusetts$110,000–$135,000 / yearFull timeWe are seeking a highly motivated MES Analyst with experience in food manufacturing and the Ignition platform or similar MES to support, enhance, and optimize manufacturing execution systems across production operations. This role will serve as a key technical resource responsible for MES configuration, data integration, production reporting, and continuous improvement initiatives within a regulated food manufacturing environment.
NewSr. Quality Control Analyst Pace Analytical Life SciencesSr. Quality Control AnalystWatertown Town, MA$35–$50 / hourSUMMARY Responsible for providing or overseeing the analysis, administration and oversight of comprehensive chemistry/biochemistry policies, programs and practices; may provide feedback and guidance to clients regarding the analysis of materials, products and/or devices utilizing complex to specialized professional and technical knowledge of chemistry/biochemistry/formulation development or related equipment, testing, and procedures. Provides complex to specialized analysis, interpretation and counsel to clients, staff, management, and functional leaders regarding chemistry/biochemistry policies, programs, and practices; involves broad operations and leading implementation and change.
NewSr. Quality Control Analyst (Pharma) Pace Analytical Life SciencesSr. Quality Control Analyst (Pharma)Watertown Town, MA$90,000–$110,000 / yearResponsible for providing or overseeing the analysis, administration and oversight of comprehensive chemistry/biochemistry policies, programs and practices; may provide feedback and guidance to clients regarding the analysis of materials, products and/or devices utilizing complex to specialized professional and technical knowledge of chemistry/biochemistry/formulation development or related equipment, testing, and procedures. Provides complex to specialized analysis, interpretation and counsel to clients, staff, management, and functional leaders regarding chemistry/biochemistry policies, programs, and practices; involves broad operations and leading implementation and change.
Board Certified Behavior Analyst South Shore Autism Center LLCBoard Certified Behavior AnalystDorchester, MA$73,000–$85,000 / yearThe essential functions include, but are not limited to the following: Client-specific oversight, initial assessment, treatment plan writing, reassessments, gather and maintain session schedule, caseload supervision/management. An SSAC Behavior Analyst demonstrates strong clinical skills, commitment to supervising a team of behavior therapists, and excellent communication with parents, supervisors, and supervisees.
Senior Financial Analyst Berkeley Research Group, LLCSenior Financial AnalystBoston, MA$80,000–$135,000 / yearComprised of experienced, hands-on professionals that are results-oriented and data-driven, the market leading BRG Corporate Finance practice collaborates as partners with management teams and sponsors to focus on strategic options that maximize value for stakeholders. The BRG Corporate Finance practice specializes in providing strategic, operational, and financial advice to private equity firms, management teams, boards of directors, investors, hedge funds, and other lenders or companies that are either underperforming or in transition.
NewFinancial Analyst - SAP Vaco LLCFinancial Analyst - SAPDracut, MA$100,000–$130,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Functional Analyst ApexonFunctional AnalystBoston, MAFull timeRequired Skills: Minimum Qualifications: • Prior relevant experience of at least 3 years with large organizations/projects with multiple projects and teams. • Support development and testing teams with understanding of desired functionality and respond to questions.
NewBusiness Analyst The Computer Merchant, LtdBusiness AnalystBoston, MA$60–$63 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Facilitate backlog grooming/refinement sessions with product owners, business stakeholders, developers, and QA teams to prioritize enhancements, clarify requirements, and ensure readiness for development sprints.
NewClient Portfolio Analyst MassMutualClient Portfolio AnalystSpringfield, MASee MassMutual Terms & Conditions at https://www.massmutual.com/legal/terms-of-use and Privacy Policy at https://www.massmutual.com/protecting-your-information and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. We come from a diverse set of backgrounds and thought processes, and welcome debate, innovation, better ways of thinking and help evolving our team towards accomplishing our mission.
NewIBOR Business Systems Analyst - Investment Management Technology MassMutualIBOR Business Systems Analyst - Investment Management TechnologyBoston, MAThis role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments. See MassMutual Terms & Conditions at https://www.massmutual.com/legal/terms-of-use and Privacy Policy at https://www.massmutual.com/protecting-your-information and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewABOR/IBOR Business Systems Analyst - Investment Accounting MassMutualABOR/IBOR Business Systems Analyst - Investment AccountingSpringfield, MAThis role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments. See MassMutual Terms & Conditions at https://www.massmutual.com/legal/terms-of-use and Privacy Policy at https://www.massmutual.com/protecting-your-information and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewSystems Analyst – Enterprise Automation MassMutualSystems Analyst – Enterprise AutomationSpringfield, MASee MassMutual Terms & Conditions at https://www.massmutual.com/legal/terms-of-use and Privacy Policy at https://www.massmutual.com/protecting-your-information and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. In this role, you will: Lead end‑to‑end process analysis and automation assessments for complex, cross‑functional business processes, identifying opportunities that deliver measurable efficiency, risk reduction, and scalability.
Data QA Analyst StratAcuity Staffing Partners IncData QA AnalystQuincy, MAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. This includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and re-platforming existing business data applications from solutions such as SAS and legacy databases to the new platform.
QA Analyst StratAcuity Staffing Partners IncQA AnalystQuincy, MAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. The QA Analyst will collaborate with developers, business analysts, and the quality assurance manager to validate system functionality, safeguard data integrity, track issues, and contribute to the continuous improvement of the applications within a Scaled Agile Framework environment.
Data Analyst The Computer Merchant, LtdData AnalystQuincy, MA$65–$68 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. This includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and re-platforming existing business data applications from solutions such as SAS and legacy databases to the new platform.
IT Senior Quality Assurance Analyst LancesoftIT Senior Quality Assurance AnalystQuincy, MARemote$60Job Description: The Massachusetts Executive Office of Health and Human Services (EOHHS) is seeking to hire a motivated IT Senior Quality Assurance Analyst to join its Medicaid Systems Development (MSD) team supporting MassHealth Applications. Develop and Execute Automated Tests: Design, write, and maintain automated test scripts using various testing tools and frameworks.
Senior Data Quality Assurance Analyst Marchon PartnersSenior Data Quality Assurance AnalystQuincy, MAThis includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and replatforming existing business data applications from solutions such as SAS and legacy databases to the new platform. This position works collaboratively with epidemiologists, program staff, analytics teams, developers, and external partners to maintain data integrity across state public health information systems and reporting processes.
NewSenior Data Quality Assurance Analyst - Contract TalentBurst, Inc.Senior Data Quality Assurance Analyst - ContractQuincy, MA$64–$67 / hourThis includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and re-platforming existing business data applications from solutions such as SAS and legacy databases to the new platform. This position works collaboratively with epidemiologists, program staff, analytics teams, developers, and external partners to maintain data integrity across state public health information systems and reporting processes.
Senior Data Quality Assurance Analyst TalentBurst, Inc.Senior Data Quality Assurance AnalystQuincy, MA$64–$67 / hourThis includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and re-platforming existing business data applications from solutions such as SAS and legacy databases to the new platform. This position works collaboratively with epidemiologists, program staff, analytics teams, developers, and external partners to maintain data integrity across state public health information systems and reporting processes.
QA Analyst SS&C Technologies Holdings IncQA AnalystBoston, MAThe OMS product is a client-server based, front to back office solution for investment managers, and the OMS PAM team works to build allocation management and trading related products. Eze Software is a top global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community.
NewREMOTE Loan Servicing Quality Assurance Analyst CarringtonREMOTE Loan Servicing Quality Assurance AnalystBoston, MARemote$27–$29 / hourThe Loan Servicing Quality Assurance Analyst position will be responsible for applying proven analytical, problem-solving, and testing/validation skills to ensure CMS's loan servicing business units are in compliance with all internal policies and procedures, adhering to federal, state, local and governmental regulatory requirements, and investor/product specific guidelines. Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.
Senior Data Quality Assurance Analyst LancesoftSenior Data Quality Assurance AnalystQuincy, MA$60This includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and re-platforming existing business data applications from solutions such as SAS and legacy databases to the new platform. This position works collaboratively with epidemiologists, program staff, analytics teams, developers, and external partners to maintain data integrity across state public health information systems and reporting processes.
Quality Assurance (QA) Analyst LancesoftQuality Assurance (QA) AnalystQUINCY, MA$60The QA Analyst will collaborate with developers, business analysts, and the quality assurance manager to validate system functionality, safeguard data integrity, track issues, and contribute to the continuous improvement of the applications within a Scaled Agile Framework environment. The ideal candidate will have experience testing Salesforce applications and implementing automated testing solutions to enhance test coverage, accelerate release cycles, and ensure a high-quality user experience.
QA Analyst Buyers Edge Platform LLCQA AnalystWaltham, MAPerform thorough testing at both the admin level (configuration, permissions, data management) and the end-user level (workflows, UI, functionality), validating behavior against acceptance criteria, business requirements, and design specifications. This is a high-impact position where your work directly influences the reliability, usability, and overall experience of tools used daily by our manufacturer, distributor, and channel partner customers.
Senior Data Quality Assurance Analyst MindlanceSenior Data Quality Assurance AnalystQuincy, MAThis includes creating a consolidated Enterprise Data Platform on modern cloud tools (including AWS & Snowflake,) and re-platforming existing business data applications from solutions such as SAS and legacy databases to the new platform. This position works collaboratively with epidemiologists, program staff, analytics teams, developers, and external partners to maintain data integrity across state public health information systems and reporting processes.
NewSenior QA Analyst: Test Strategy & Automation Magellan JetsSenior QA Analyst: Test Strategy & AutomationQuincy, MAThis role is key in ensuring the quality and reliability of digital services by developing test plans and executing them for web and mobile applications. Ideal candidates will have at least 7 years of experience with a focus on QA methodologies and automated testing tools like Selenium and TestNG.
Quality Assurance Data Analyst (Tewksbury, MA, US, 01876) Corning IncQuality Assurance Data Analyst (Tewksbury, MA, US, 01876)Tewksbury, MA$67,237–$92,451 / yearResponsibilities include developing reports, dashboards, and visualizations, monitoring key performance indicators (KPIs), identifying trends and patterns, and performing statistical analysis to address business needs. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets.
Technical QA Manager CD Projekt SATechnical QA ManagerBoston, MA$112,100–$154,200 / yearExperience in defining debug needs and capturing relevant information to send to developers, such as obtaining PIX captures or capturing debug network messages to identify points of failure in multiplayer scenarios. Collaborate with cross-functional teams both inside and outside the studio, engaging with developers, designers, and project managers to comprehend project requirements and align on quality expectations.
NewQuality Assurance Tech - Quality Assurance Tech I StratAcuity Staffing Partners IncQuality Assurance Tech - Quality Assurance Tech IMAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
QA Specialist- REMOTE Sierra Solutions GroupQA Specialist- REMOTEBoston, MARemoteThis individual will be responsible for executing test plans, validating configuration changes, documenting defects, and ensuring system functionality meets business requirements. We are seeking a QA Analyst to support testing efforts related to claims configuration, benefit setup, pricing, and adjudication within a healthcare payer environment.
Lead QA Engineer - Tax Product Development (SDET) BDO USA PCLead QA Engineer - Tax Product Development (SDET)MA$140,000–$210,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. The Lead Engineer leads the development and execution of comprehensive test plans, while mentoring junior team members and collaborating with cross-functional teams to deliver high-quality solutions.
Quality Analyst Net2SourceQuality AnalystBoston, MA$70–$125 / hourDirector of Quality Assurance Operations, you will be responsible, in partfor assisting with the continued quality oversight of GMP production and testing of clinical trial materials at contract development and manufacturing organizations (CDMOs) and contract testing labs (CTLs). In addition, responsible for review of Regulatory submissions and source data verification The individual will be a collaborative, quality professional with biotech GMP compliance experience, with exceptional communication skills to support a pipeline of gene editing products.
QA Automation Engineer Creatio EMEA LTDQA Automation EngineerBoston, MATeam composition: 3 Developers, 1 QA, 1 Technical Lead, 1 Agile Coach, 1 Product OwnerResponsibilities:Create and maintain E2E automated tests with Playwright (in TypeScript)Perform exploratory and manual testing for new features and complex workflowsCover UI/API/business logic scenariosWork closely with developers and analysts to identify edge cases and improve test coverageContribute to improving our QA processes, tools, and reportingRequirements:Knowing testing techniques and applying them. Will be a plus: Experience conducting load testing of web applications; Experience with Continuous Integration tools: TeamCity, Jenkins; Test automation experience: Selenium WebDriver, Cucumber, Chai, Mocha, Selenoid/Selenium Grid; Understanding the principles of OOP.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Salesforce QA Engineer SS&C Technologies Holdings IncSalesforce QA EngineerMARemoteOur team is highly collaborative and cross-functional, bringing together product owners, developers, administrators, and QA engineers to deliver high-quality applications that drive efficiency, enable data-driven decision-making, and provide a strong user experience. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Program Director, Knowledge & QA Bullhorn IncProgram Director, Knowledge & QAMA$125,000–$150,000 / yearThe Program Director, Knowledge & QA is a new, high-visibility individual contributor role that will own the design, execution, and continuous improvement of Bullhorn's Knowledge-Centered Service (KCS) program and Global Support Quality Assurance (QA) program. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability.
311 Contact Center-Quality Analyst City of Somerville311 Contact Center-Quality AnalystSomerville, MA$75,000–$78,000 / yearAbility: Demonstrated ability in the setup and/or execution of employee performance improvements; ability to work independently and under pressure; ability to maintain, manage, and organize complex data sets; ability to clearly articulate this information in verbal, written and visual presentations; ability to handle problems effectively in response to day-to-day crises; ability coordinate events; ability to train and coach others on best practices in customer service; ability to operate a computer; ability to deal appropriately with all customers, internal and external. Education and Experience: High School diploma and five or more (5+) years' experience in a high-volume, versatile customer service environment; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Senior Revenue Assurance Analyst Buyers Edge Platform LLCSenior Revenue Assurance AnalystWaltham, MAAnalyze historical revenue data to identify trends, variances, and key performance drivers across direct and indirect revenue streams to allow for determining monthly revenue accruals. With a growing portfolio of brands and solutions, Buyers Edge Platform is transforming how foodservice businesses operate-bringing scale, transparency, and innovation to a traditionally fragmented industry.
NewDirector- Audit Policy and Quality Assurance Legislative BranchDirector- Audit Policy and Quality AssuranceBoston, MAAs a Director- Audit Policy and Quality Assurance, ES-0340- 00, your typical work assignments may include the following: Provides technical leadership and strategic direction for GAO's audit quality assurance and risk management programs, ensuring alignment with agency priorities and core values. Provides guidance to teams on the design and execution of audits and engagements to ensure appropriate application of GAGAS and GAO's Quality Assurance Framework.
NewDirector- Audit Policy and Quality Assurance Government Accountability OfficeDirector- Audit Policy and Quality AssuranceBoston, MAYour typical work assignments may include the following: Provides technical leadership and strategic direction for GAO's audit quality assurance and risk management programs, ensuring alignment with agency priorities and core values. Provides guidance to teams on the design and execution of audits and engagements to ensure appropriate application of GAGAS and GAO's Quality Assurance Framework.
QA Engineer, Officer State StreetQA Engineer, OfficerMassachusettsProvide testing leadership by identifying opportunities for improvement in the Scrum team’s QA methodology, innovate by researching and recommending new approaches to automation of testing, including use of Artificial Intelligence. Our vision is to be the world’s leading investment platform, shaping the future of the industry and driving new levels of technology-led innovation, resiliency, efficiency and growth for investors and the people they serve.
Sr QA Engineer -Selenium- Trading Technology Daley and AssociatesSr QA Engineer -Selenium- Trading TechnologyBoston, MA$70–$80 / hourThe Quality Assurance Engineer (Investment and Trading) is a member of the Global information Technology team responsible for validating end-to-end trading systems workflows. Perform peer reviews of testing artifacts and demonstrate to the technology team and business participants their test results, evidence, and related analysis.
Manager, Quality Assurance (Credit Risk) First Technology Federal Credit UnionManager, Quality Assurance (Credit Risk)Marlborough, MA$131,000–$157,000 / yearFull timeThis position oversees a team of specialized analysts who conduct post‑execution reviews of operational decisions to verify their soundness, provide a credible challenge to first‑line activities, and manage a collaborative rebuttal process that ensures accuracy, fairness, and transparency in final reporting. Location: Hillsboro, OR 97124 | Marlborough, MA 01752 | (HYBRID) Target Compensation: $131k - $157k annually + Annual Bonus Benefits options include: Traditional medical, dental, and vision coverage.
Quality Assurance Specialist/Manager – Bioanalytical Laboratory Novabioassays LLCQuality Assurance Specialist/Manager – Bioanalytical LaboratoryWoburn, MAVerify that study documentation (e.g., batch records, raw data, final reports) meets regulatory requirements for data integrity, traceability, and transparency. We are seeking an experienced, detail-oriented, and proactive Quality Assurance (QA) Specialist or Manager with a strong background in auditing regulated bioanalytical LC-MS/MS and ELISA studies.
MRI Technologist, QA Specialist Brigham and Women's HospitalMRI Technologist, QA SpecialistBoston, MA$52–$56.59 / hourReporting to the MRI Quality Assurance Manager, the MRI Quality Assurance specialist will assist with the MRI Quality Assurance program by collecting data, implementing new protocols and provide appropriate education to the staff. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Quality Assurance Manager Plymouth Rock Management Company of New JerseyQuality Assurance ManagerBoston, MA$130,000–$165,000 / yearThe Senior QA Manager will have a proven track record in overseeing testing processes, utilizing automated testing tools such as Selenium, and managing test data effectively. The successful candidate will play a key role in ensuring the quality and reliability of our software solutions through effective management of both automated and manual testing teams.
MRI Technologist, QA Specialist Mass General BrighamMRI Technologist, QA SpecialistBoston, MassachusettsReporting to the MRI Quality Assurance Manager, the MRI Quality Assurance specialist will assist with the MRI Quality Assurance program by collecting data, implementing new protocols and provide appropriate education to the staff. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Mammography Quality Assurance Specialist Brigham and Women's HospitalMammography Quality Assurance SpecialistBoston, MA$45.25–$67.74 / hourPhysical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%). The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
NewQuality Control Analyst II Alnylam Pharmaceuticals IncQuality Control Analyst IICambridge, MA$75,000–$101,400 / yearAnalyst II, Quality Control Reference Material Overview The Quality Control Analyst II in support of QC Raw Materials/Sample Management (QC-RMSM) plays a crucial role in sample management operations for our internal and external GMP laboratories. Maintain up-to-date training records, adhere to the testing schedule, and ensure the timely completion of all assignments to support the seamless operation of QC activities and uphold the department's commitment to meeting project timelines and quality metrics.
Mammography Quality Assurance Specialist Mass General BrighamMammography Quality Assurance SpecialistBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level.