Before you ship your first test, you’ll have active accounts and live prescriptions in production across every one of our product lines, going through real intake, real provider review, real fulfillment, real shipping, real refills, and real support touchpoints. Be the loudest voice in the room for anything that could confuse, frustrate, or erode trust with a patient — copy ambiguity, layout regressions, slow flows, inconsistent states, surprising emails — even when none of it is technically a “bug”.