Primary Responsibilities · Monitor job file status · Monitor job file audit status · Maintain job file WIPs · Monitor and ensure client requirements are followed · Review and validate initial field documentation · Create preliminary estimate · Daily job file coordination · Perform job file backup · Maintain internal and external communications · Prepare job file reports · Complete and review job file documentation for final upload and the audit process · Complete job file audit process · Perform job close-out · Assist other departments, as needed Position Requirements · 2+ year(s) of administrative or office-related experience · Experience with writing estimates, job file processes, and quality assurance a plus · Experience in service industry environment a plus · Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times · Polite, confident, and excellent customer service skills, including listening and questioning skills · Ability to remain calm and professional during tense or stressful situations · Excellent organizational skills and strong attention to detail · Very self-motivated and goal-oriented · Ability to multi-task · Capability to work in a fast-paced, team-oriented office environment · Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) · Ability to learn new software, including Xactimate® and proprietary software · Minimum of HSD/GED preferred · Ability to successfully complete a background check subject to applicable law Hours · 40 hours/week, flexible to work overtime when required · Normal Hours 7:30 a.m. We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.