Prior HR, Payroll, or Customer Success Manager experience requiredExperience presenting and negotiating with executives is requiredHCM knowledge including but not limited to expertise in HR or Payroll functional areas and knowledge of key trendsDesired: S/PHR, SHRM-CP/SCP, CPP, FPC, CEBS Minimum QualificationsAbility to analyze data with particular attention to detail, prioritize effectively, and execute with a high degree of quality in a fast-paced and changing environmentLeverages project management techniques to coordinate across various internal teams to ensure success for your clientsAbility to learn our technology quickly and continue to keep your knowledge up to dateExcellent written, oral, and presentation communication skillsAbility to thrive in dynamic customer-facing interactions and harness your problem-resolution skills to handle difficult customer conversationsAbility to confidently negotiate renewals and speak to company billing and pricingStrong computer literacy, which includes expertise with Microsoft Office Suite (Outlook, Excel & Powerpoint) as well as experience with payroll and HCM softwareProven ability to collaborate and build strong relationships with customers especially at the leadership level and engage across corporate functions (i.e. Sales, Implementation, Marketing, Customer Support, Product, etc.)Bias for action and sound instincts on resolving issues effectively. Core Job DutiesBuilds and strengthens client relationships, especially with C- level leadership, by developing success plans and executing on those plans in a timely and organized manner to lead the customer toward value attainment communicated through Executive Business Reviews (EBRs).Accountable for the overall customer wellbeing by supervising and improving customer health, driving customer adoption, uncovering references & product/service referrals, and acting as an escalation point for customer issues impacting the overall relationship.