Serve as the first-line supervisor for Admissions, providing leadership, direction, and oversight of daily operations, staffing, service delivery, and continuous improvement; Serve as the subject matter expert for the Online Admissions Application (OAAP) and related ctcLink Admissions and Records processes, providing technical guidance, and interpreting procedures; Participate in screening committees, supervise, and evaluate staff according to college policies and in conjunction with the director, dean, VPSS, and HR; Establish, coordinate, and maintain student service options, including drop-in services and scheduled appointments delivered electronically, through Microsoft Teams, and in person on campus; Foster a welcoming, inclusive, positive, and responsive service environment for prospective students, current students, employees, and visitors seeking assistance from Admissions and Information services; Develop and maintain staff schedules to ensure adequate coverage for phone, email, front-counter, and other admissions services during established hours of operation; Ensure staff are trained and knowledgeable of Highline programs, services, and policies in connecting students with the appropriate point of contact, or completing the next steps in the enrollment process; Respond to student, staff, faculty, or customer concerns and provide appropriate resources/intervention; Participate in campus workgroups, activities, and initiatives with a focus on Guided Pathways, ctcLink, and Equity; Provide regular reports on admissions activity to include number of applications received, processed, and matriculated; Track operational data, participate in assessment of operations, and initiate continuous improvement, seeking regular feedback on customer service; Participate in ongoing professional development and ensure staff are cross-trained with other functional areas of the Enrollment Services/Advising/Veterans/Career Unit; Develop and deliver training to ensure staff practice culturally competent, student-centered, efficient practices that comply with institutional, federal and state guidelines; Develop web-based guides to assist students through application process; Identify barriers to enrollment, develop and propose solutions to streamline processes; Coordinate regularly with ELCAP, Outreach, and Advising areas to assure responsive services for all students. Take appropriate initiative, actively identify areas for improvements, and implement solutions; Lead, manage, supervise, train and mentor classified, hourly staff and student workers; Facilitate a culturally responsive college admission team focused on college access for diverse, multicultural, first generation, and low-income students, including those learning English and students with disabilities; Manage timelines, interpret policy, implement procedures, and attend to details with strong organizational skills; Communicate effectively, both orally and in writing; Work in an environment that values equity, diversity, inclusion, access, and universal design; Proficiently navigate an electronic environment, including use of Microsoft Office, Google Suite, and student data systems.