SKILLS AND QUALIFICATIONS: Minimum 2 years of experience in a progressive retail operations role; Confident working in a fast-paced environment and exhibits excellent multi-tasking skills; Proven experience in dealing effectively with diverse team member/management issues; Knowledge of applicable state and federal laws applicable to effectively run a store, governmental compliance requirements, employment, and labor laws, including immigration laws and processes; Ability to speak, read, write, and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents; Proficient computer skills in the areas of e-mail and internet required; Effective planning, prioritization, and time management skills with effective ability to follow-up on delegated assignments; Perform other work-related duties as assigned. Customer Service: Maintain a positive work environment that ensures fair and consistent treatment of all team members; Lead by example on the importance of Customer Service excellence and effectively engages with customers; Develop strategies to have friendly employees and clean stores; Improve speed of service and operational efficiencies in all departments.