Reports to Analyst IT, Senior of Billing Systems TeamDuties and Responsibilities of this LevelManage the documentation, resolution and completion of identified deployment issues and tasks to include maintaining accuracy for Internal Controls initiativeResponsible for overseeing all Service Now requests for Revenue Management Department, excluding Clinical Research, overseeing all Charge Router-Review logic updates and Charge Router -Review Work Queues and collaborate with management and end users to request, test, and implement changes to the Charge Router for compliant billingResponsible for Revenue Management support of Account, Follow-Up and Claim Edit Work Queues and Billing related components in Master Files for DEP updates (e.g., charging method, POS, linked technical charges) and updates to missing Bill Area processOversee Preference List updates for both Ambulatory and Inpatient specifically Charge Router, Error Pool and PB Work Queues and Monitoring of specific PB Charge Review Work Queues for system updatesReview release notes related to current and new functionality. Report, document and elevate issues and Epic upgrade/new version testing, validation and implementationFormally participate and initiate meetings for review of billing issues and / or system logic updates identifying scope changes and raise issues or risks when discoveredLiaison for Revenue Management to Maestro Care Team to provide hands‑on support to the Maestro Care PB and HB TeamsRequired Qualifications at this LevelEducation : Bachelor's degree or 4 years' experience equivalent to a degreeExperience : 4 years pertinent experienceDegree, Licensure, and/or CertificationThis person will be required to obtain Epic Resolute Professional Billing Office Administration for SBO and SBO Admin or Resolute Hospital Billing Office Administration for SBO and SBO Admin certification through a formal Epic training program.