On a day to day, this means working closely with the sales and account management teams to get merchants set up for success from day one: Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering “how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage Collecting and registering feedback from merchants on our products You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. Job details: Job Title: Project Manager-I Location: Remote Duration: 05+ months Payrate: $38- $42/hr on w2 (All inclusive) Languages: Fluency in English and Chinese or Spanish Location (Preferred, in Priority) New York City, San Francisco Location (Open To): Phoenix, Los Angeles, Denver, Chicago Description: Bilingual, Platform Implementation Manager Languages: Fluency in English and Chinese or Spanish Remote – Would be nice to have workers in the following locations: Location (Preferred, in Priority) New York City, San Francisco Location (Open To): Phoenix, Los Angeles, Denver, Chicago About the team Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our Client Commerce Platform products and on providing ongoing specialized support for merchants tech needs.