FULL_TIME

FEED

OTHER

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.-

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.- Provides medical subject matter expertise.- Performs advanced database searches.- Composes documents, reports, and correspondence.- Documents all incoming inquiries.- Participates in special projects as required.Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.Education, Experience and Skills- Experience in medical, scientific or public health discipline - Bachelor's Degree in Nursing and current RN license is required. - Clinical knowledge of and experience with CDC related topics - Proficient internet search skills - Working knowledge of Microsoft Office and ability to learn and utilize software applications - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Ability to work independently and communicate effectively - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Ability to speak and read English and Spanish clearly, professionally, and fluently - Call Center experience preferred - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.***This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted. ***Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating SystemsOS for Windows | - Windows 10 or Windows 11 (11 is preferred)OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=54d9ee608fe96970d438027337c73019&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

RN Health Coordinator (bilingual, temporary, remote)

Administrative Skills

Call Centers

Communication Skills

Customer Support/Service

English Language

Ethernet Cable

High School Diploma

Interpersonal Skills

Leadership

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Multilingual

Multitasking

Network Routers

Organizational Skills

Presentation/Verbal Skills

Public Health

Registered Nurse (RN)

Smartphones

Spanish Language

equestftpin

UNKNOWN

As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.

The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.Essential Job FunctionsThe following duties are representative of the essential functions of the position and are not intended to be exhaustive:Patient Outreach, Enrollment & Engagement<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.</li><li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li><li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li><li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li></ul>Care Coordination & Clinical Support<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li><li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li><li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li><li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li><li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li></ul>Communication & Administrative Responsibilities<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li><li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li><li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li><li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li></ul>Performance & Compliance<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
	<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li></ul></li></ul>Required Competencies & Skills<ul><li>Strong organizational, time management, and multitasking skills.</li><li>Excellent verbal and written communication skills with strong attention to detail.</li><li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li><li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li><li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li><li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li><li>Comfort navigating multiple systems and technologies simultaneously.</li><li>Bilingual (Spanish) preferred.</li></ul>Education, Experience & Technical Requirements<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li><li>Minimum experience requirements:
	<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li><li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li></ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li><li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li><li>Ability to type a minimum of 50–60 words per minute while speaking with patients by phone.</li><li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li></ul>Licensure and Certification Requirements<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li></ul>Physical Demands & Work Environment<ul><li>Ability to work effectively in a fully remote environment.</li><li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li><li>Reliable internet access that meets company minimum technical requirements.</li><li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li></ul>Equal Employment Opportunity & ADA StatementIn compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.

Remote Bilingual Jobs in Charleston, WV

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Remote Bilingual Jobs in Charleston, WV

RN Health Coordinator (bilingual, temporary, remote) Maximus

Telephonic Health Services Coordinator Advanced Monitored Caregiving Inc.

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