Function includes, but is not limited to, answering live phone calls, returning of voice messages promptly, collecting and entering demographic information, documenting calls in database, providing appropriate resources, and referring individuals to the Access and Crisis Line in the event of a mental health emergency. Position Title: Warmline Bilingual Peer Support Specialist (Pool)Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental health conditions.