CONTRACTOR

FEED

UNKNOWN

This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; Ability to clearly communicate complex messages over the phone. HS Diploma or GED with 2 years of customer service experience Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.

HOUR

Immediate need for a talented Bilingual Customer Service Representative (Korean & English). This is a full-time opportunity and is located in Philadelphia, PA(Remote). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-08212 Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This is a fully remote position and can sit anywhere nationwide. If the candidate is not local to an office, this would be strictly contract. The department is open from 8am – 8pm EST and the CSR’s need to be flexible to work a 7.5-hour shift during that time frame. Final shift will be share after training. CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems. We are looking specifically for an individual who would be bi-lingual and able to speak Korean; Due to regional dialects within the language we are looking for individuals who are native speaking Korean and English as the 2nd language. Key Requirements and Technology Experience: Key skills; Call center experience is preferred Healthcare industry experience Medical background helpful They must be fluent and conversational in both Korean and English. HS Diploma or GED with 2 years of customer service experience Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; Ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must complete employment testing prior to submission. Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #telJ2W:CB3

Pyramid, Inc

Bilingual Customer Service Representative (Korean & English).

Call Centers

Claims Processing

Communication Skills

Customer Relations

Customer Support/Service

Employee Benefits

English Language

English as a Second Language (ESL/TESL)

Health Insurance

Healthcare

Korean Language

Multilingual

Presentation/Verbal Skills

Resolve Customer Issues

Telephone Skills

Writing Skills

As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.

The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.Essential Job FunctionsThe following duties are representative of the essential functions of the position and are not intended to be exhaustive:Patient Outreach, Enrollment & Engagement<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.</li><li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li><li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li><li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li></ul>Care Coordination & Clinical Support<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li><li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li><li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li><li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li><li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li></ul>Communication & Administrative Responsibilities<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li><li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li><li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li><li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li></ul>Performance & Compliance<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
	<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li></ul></li></ul>Required Competencies & Skills<ul><li>Strong organizational, time management, and multitasking skills.</li><li>Excellent verbal and written communication skills with strong attention to detail.</li><li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li><li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li><li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li><li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li><li>Comfort navigating multiple systems and technologies simultaneously.</li><li>Bilingual (Spanish) preferred.</li></ul>Education, Experience & Technical Requirements<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li><li>Minimum experience requirements:
	<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li><li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li></ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li><li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li><li>Ability to type a minimum of 50–60 words per minute while speaking with patients by phone.</li><li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li></ul>Licensure and Certification Requirements<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li></ul>Physical Demands & Work Environment<ul><li>Ability to work effectively in a fully remote environment.</li><li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li><li>Reliable internet access that meets company minimum technical requirements.</li><li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li></ul>Equal Employment Opportunity & ADA StatementIn compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.

Advanced Monitored Caregiving Inc.

Telephonic Health Services Coordinator

Administrative Skills

COPD (Chronic Obstructive Pulmonary Disease)

Certified Medical Assistant

Certified Nursing Assistant (CNA)

Clinical Medicine

Clinical Support

Congestive Heart Failure

Critical Care

Data Quality

Detail Oriented

Diabetes

Equal Employment Opportunity (EEO)

Follow Through

Health Plan

Housekeeping/Cleaning

Identify Issues

Leadership

Maintain Compliance

Medical Assistance

Medical Office

Medical Record System

Medical Records

Medical Terminology

Multitasking

Needs Assessment

Nursing

Nursing Management

Organizational Skills

Patient Care

Patient Follow-up

Patient Registration

Performance Metrics

Pharmacy

Physical Demands

Problem Solving Skills

RMON

Schedule Development

Service Level Agreement (SLA)

Spanish Language

Time Management

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Bilingual Customer Service Representative (Korean & English). Pyramid, Inc

Telephonic Health Services Coordinator Advanced Monitored Caregiving Inc.

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