Key responsibilities include communicating via email, phone, and messaging to answer questions, managing bookings, itinerary changes, cancellations, and special requests, sharing accurate destination and travel information, proactively checking in with clients, and resolving issues efficiently with a positive approach. The ideal candidate is a strong communicator with a customer-first mindset, experienced in customer service (travel, tourism, or hospitality experience is a plus), well-organized, reliable, tech-savvy, and passionate about travel.