In this role you will be responsible for troubleshooting all incidents reported to the IVCi Support Center including but not limited to the IVCi Managed Video Network, Deployed A/V and Video Conferencing equipment, Web video applications, and occassionaly customer networks. Thorough understanding of leading manufacturers video and infrastructure products, to include but not limited to HP/ Poly G62, Group Series, RMS, Studio X Series, Cisco SX, MX, DX, EQ, Pro G2 and Infrastructure including CMS and Bridges.