Provide continuity of care for assigned members across acute and post-acute settings Conduct biopsychosocial assessments to support care planning and identify member needs Collaborate with physicians, case managers and care teams to coordinate services and support care goals Serve as a liaison between members, families and healthcare providers to ensure clear communication Support members with behavioral and mental health needs including connecting them to appropriate care and crisis resources when necessary Provide telephonic psychosocial support and assist members in understanding and managing their health conditions Connect members to community resources, assist with benefits and insurance navigation and support access to services Triage referrals and support the referral process ensuring members are directed to appropriate care and resources Social Worker Qualifications Bachelor's (BSW) required, Master's (MSW) preferred Valid and Current State license required 3 years related social work experience with at least 1 year of experience working with mental/behavioral health conditions required Qualified Mental Health Professional (QMHP), Mental Health Technician Certification (MHTC), Certified Clinical Mental Health Counselor (CCMHC) preferred Working knowledge of assessing and addressing the specific needs of the targeted population Identification, diagnosis or treatment of Post-Traumatic Stress Disorder (PTSD) preferred Effective interpersonal, communication and problem-solving skills Ability to maintain a calm, supportive attitude during crisis or potential crises Attention to detail, timetables, and commitment to completing tasks Experience with Microsoft Windows and computer savvy Must be well organized, efficient, and able to work independently and within a team Responsible for having reliable High-Speed Cable or Fiber Optic Internet service and an Internet Router in an established home office Must have Excellent Communication Skills via Phone, email, Text, Verbal and Documentation Skills and provide 24-hour follow-up to all communication U.S. Citizenship Must be able to successfully pass a preliminary credit and background check prior to hiring and training For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Position Title: Social Worker NPN (Remote) 2026-1472 Location: Charlotte, NC, USA Job Category: NPN Operations Job Type: Full-Time Description: Overview Are you looking to make a difference by providing high-quality service with a personal touch that impacts the lives of World Trade Center Health Program members?