JobotNewRemote Mortgage Underwriter (DE and LAPP/SAR Required) JobotRemote Mortgage Underwriter (DE and LAPP/SAR Required)Naperville, ILRemote$95,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Your underwriting decisions will directly influence customers’ ability to secure financing for their new homes, making attention to detail, sound judgment, and collaboration essential to success.
JobotNewSenior Estimator (Developer/Remote Work) JobotSenior Estimator (Developer/Remote Work)Chicago, ILRemote$150,000–$205,000 / yearYou will have the opportunity to contribute to meaningful projects that shape communities and the built environment, supported by competitive compensation and a comprehensive benefits package designed to promote long-term success and work-life balance. Our client is a full-service real estate development, construction, and design firm known for delivering high-quality projects across diverse sectors including residential, multifamily, hospitality, retail, and mixed-use developments.
JobotNewHUD - Audit Senior - REMOTE JobotHUD - Audit Senior - REMOTEChicago, ILRemote$80,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Intriguing and multifaceted projects, a stellar team, competitive compensation and perks, a culture of collaboration and diversity, and robust avenues for professional growth—all wrapped in a framework of career flexibility for lasting success.
JobotNewRemote Tax Manager JobotRemote Tax ManagerChicago, ILRemote$120,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. 5+ years of tax experience working for a public accounting firm and working with complex Partnerships, S-Corps, and C-Corps.
JobotNewAudit Director - HUD (REMOTE) JobotAudit Director - HUD (REMOTE)Chicago, ILRemote$160,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
JobotNewRemote Tax Manager/Senior Manager (Gift & Estate) JobotRemote Tax Manager/Senior Manager (Gift & Estate)Northbrook, ILRemote$110,000–$185,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client, a mid-sized CPA firm based out of Illinois, is looking for experience tax professionals to join their specialized estate, gifts & trusts team!
JobotNewInsurance Defense Attorney — $120k to $180k + Bonus — Chicago / Hybrid Remote — Dual IL & IN Bar Required JobotInsurance Defense Attorney — $120k to $180k + Bonus — Chicago / Hybrid Remote — Dual IL & IN Bar RequiredChicago, ILRemote$120,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded more than 20 years ago and based in Chicago, we are a full-service midsize law firm with 30+ attorneys delivering the depth and resources of a large firm alongside the agility and individualized attention of a boutique.
JobotNewTax Manager (REMOTE) JobotTax Manager (REMOTE)Chicago, ILRemote$140,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a strong background in public accounting, with a focus on complex tax returns for S Corp and Partnerships and their HNW owners.
Safe Haven SecurityNewRemote Account Manager Safe Haven SecurityRemote Account ManagerRolling Meadows, ILRemote$65,000–$110,000 / yearInside Sales, Inside Sales Remote, B2B sales, Direct Sales, Outbound Sales, Lead Generation, CRM Software, Negotiation, Cold Calling, Sales, Microsoft Office, Account Management, Uncapped Commission, Security Sales, Prospecting. As an Account Manager you will be utilizing heavy outbound prospecting efforts to partner with real estate agents across the nation, working together to secure their clients' homes and protect their families.
TTECNewLicensed Property & Casualty Insurance Agent - Remote USA TTECLicensed Property & Casualty Insurance Agent - Remote USAOswego, ILRemoteWebcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Reineke AgencyNewRemote Sales Representative Reineke AgencyRemote Sales RepresentativeChicago, ILRemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
CirclePrincipal Product Marketing Manager - Remote CirclePrincipal Product Marketing Manager - RemoteChicago, ILRemote$185,000–$237,500 / yearWith the mission to “Raise global economic prosperity through the frictionless exchange of financial value”, Circle was founded on the belief that stablecoins and public blockchains will rewire our global financial system to enable businesses and people everywhere to more freely connect and transact in the global economy. Circle is seeking a Principal Product Marketing Manager to define and lead GTM strategy for Circle’s interoperability stack, including Circle CCTP (Cross-Chain Transfer Protocol), Circle Gateway, and emerging orchestration and workflow services.
HeadwayLicensed Clinical Psychologist (Remote) HeadwayLicensed Clinical Psychologist (Remote)Worth, GARemoteKeywords: licensed clinical psychologist, telehealth psychologist, private practice insurance, Headway credentialing, PSY licensed, NPI required, malpractice insurance, remote psychologist job, behavioral health network, Medicaid Medicare Advantage . Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner.
Spade RecruitingCustomer Service Representative - Work From Home Spade RecruitingCustomer Service Representative - Work From HomeChicago, ILRemote$50,000–$60,000 / yearFull timeThis is a fully remote position, allowing you to work from anywhere while developing valuable skills in communication, client management, and leadership within a structured and supportive environment. In this position, you’ll connect with union members and their families, helping them understand and access benefit programs designed to support their financial well-being.
The Montgomery AgencyWork From Home Remote Sales The Montgomery AgencyWork From Home Remote SalesChicago, ILRemote$112,500–$130,000 / yearWe partner with the leading insurance carriers to offer our clients, Mortgage Protection, Life Insurance, Final Expense, DEBT FREE LIFE PROGRAM, Retirement Protection, Advanced Markets, Children’s Policies, Long Term Care coverage and many other avenues to secure their financial legacy. Combining our direct mail lead program with business values of trust, reliability and integrity, The Montgomery Agency is committed to ensuring your personal goals and objectives can be successfully defined and subsequently achieved over the short, medium and long term.
CselitegetawaysNewRemote Customer Service Representative CselitegetawaysRemote Customer Service RepresentativeChicago, IllinoisRemoteYour responsibilities include handling support tickets, troubleshooting client concerns, offering solutions, and maintaining professional communication with clients across various channels. In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their booking and travel experience.
VelvethorizonsRemote Customer Service Representative VelvethorizonsRemote Customer Service RepresentativeChicago, IllinoisRemoteThe Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base.
Viajemos Solas pero en GrupoRemote Customer Service Representative Viajemos Solas pero en GrupoRemote Customer Service RepresentativeChicago, ILRemoteYou enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services. We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives.
Ilene Semanic - State Farm AgencyPart-Time Hybrid Remote Customer Service Representative Ilene Semanic - State Farm AgencyPart-Time Hybrid Remote Customer Service RepresentativeFRANKFORT, ILLINOISRemote$20–$25 / hourSuccessful State Farm Agency of 45 years is seeking a qualified professional to join their winning team for the part-time role of a hybrid remote/in-office Licensed Customer Service Representative. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
NoGigiddyCustomer Service Representative - Remote & 19 plus Hourly NoGigiddyCustomer Service Representative - Remote & 19 plus HourlyChicago, ILRemote$39,520–$43,129We’re excited to announce an opening for a Customer Service Representative who will play a pivotal role in supporting our gig workers and ensuring their satisfaction with our services. Our mission is to provide gig workers with real-time shift opportunities, enhancing their earning potential and fostering a community where flexibility and convenience take center stage.
Next Stop TravelRemote Customer Service Representative Next Stop TravelRemote Customer Service RepresentativeChicago, ILRemotePosition Summary:The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. Company Overview:Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base.
AO Globe LifeNewRemote- Customer Service Representative AO Globe LifeRemote- Customer Service RepresentativeChicago, ILRemoteFull timeAt AO Globe Life, we believe in empowering our team to make a real impact every day by providing exceptional service and innovative insurance solutions that secure families’ futures. Career Growth & Advancement: Start your journey as a customer service representative and, as you excel, unlock opportunities to transition into a management role where you can lead and inspire a team.
NoGigiddyRemote Customer Service Rep Up to 19/hour - No Degree Needed NoGigiddyRemote Customer Service Rep Up to 19/hour - No Degree NeededChicago, ILRemote$39,520–$43,129In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. We're seeking motivated individuals to join our growing team of remote customer service representatives.
Nicole Hupp & AssociatesRemote Bilingual Insurance Customer Service Representative 5 Years Experience Required Nicole Hupp & AssociatesRemote Bilingual Insurance Customer Service Representative 5 Years Experience RequiredAurora, ILRemote$40,000–$45,000 / yearWe are looking for someone who already understands insurance service, policy changes, billing questions, renewals, customer follow up, retention, and agency workflows. You must be able to manage customer service requests, communicate clearly, document activity accurately, and keep customers moving in the right direction.
The Claros TravelsNewCustomer Service Representative (Remote) The Claros TravelsCustomer Service Representative (Remote)Chicago, ILRemoteKey Responsibilities Respond promptly and professionally to client inquiries via phone, email, and messaging platforms Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests Provide accurate and timely information regarding destinations Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction Proactively follow up with clients before and after their trips to ensure a positive travel experience Address client questions or concerns with empathy, professionalism, and a solutions-focused approach Maintain accurate records and update internal systems and booking platforms as required Qualifications & Skills Excellent verbal and written communication skills Previous customer service experience (travel, hospitality, or service-related experience preferred) Strong organizational skills and attention to detail Comfortable using technology, booking systems, and digital communication tools Reliable, proactive, and able to manage multiple client requests efficiently Genuine interest in travel and helping clients plan memorable experiences What We Offer 100% remote work environment Flexible scheduling options Opportunities for professional growth within the company Access to travel perks and industry-related discounts Supportive team culture with ongoing training and development Apply Today Interested candidates are encouraged to apply today and join our growing remote travel support team at The Claros Travel.#J-18808-Ljbffr. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
Allstate - Frances WrightAllstate Remote Licensed Customer Service Rep Allstate - Frances WrightAllstate Remote Licensed Customer Service RepChicago, ILRemote$60,000–$80,000 / yearIf you are a motivated individual who enjoys helping customers and working in a supportive, high-achieving environment, we invite you to apply to the Frances Wright Agency. This is an excellent opportunity for someone who is goal-oriented, enjoys helping customers, and thrives in a positive and supportive work environment.
AFGNewRemote Paid Panel Customer Service Representative Agent Welcome AFGRemote Paid Panel Customer Service Representative Agent WelcomeNaperville, ILRemoteRequirements:Access to a smartphone, tablet, or computer with a functional cameraReliable internet connectionAbility to read instructions carefully and provide honest, detailed feedbackAn active email address to receive study invitations and participation detailsBenefits:Take part only in studies that match your interests and scheduleResearch types include online or in-person focus groups, virtual interviews, product testing, and other feedback activitiesNo previous administrative assistant experience needed. Just a willingness to share your opinionsSome studies may include early access to new products or services before launchMany studies offer compensation, which varies by study type and durationCompensation:Up to $750 per week (amount varies based on the selected focus group or research assignment)If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part time, remote roles, we invite you to submit your interest online today.
Dan Barracliff - State Farm AgencyRemote Bilingual (Spanish) Customer Service Account Representative Dan Barracliff - State Farm AgencyRemote Bilingual (Spanish) Customer Service Account RepresentativeChicago, ILRemoteOur Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Fran's ExploreMore TravelRemote Customer Service Agent/Travel Booker Fran's ExploreMore TravelRemote Customer Service Agent/Travel BookerChicago, ILRemote$25,000–$65,000In this role, you'll have the opportunity to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry.
Workoo TechnologiesNewCustomer Service Agent Remote Workoo TechnologiesCustomer Service Agent RemoteChicago, ILRemoteWe provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the world's toughest challenges, such as protecting the environment, ensuring the safety of our food or helping to find a cure for cancer. In addition, you are responsible for following up on pharmaceutical shipments with carriers, last mile delivery providers to the final recipient, pharmaceutical representatives.
Fran's ExploreMore TravelRemote Travel Advisor/Customer Service Coordinator Fran's ExploreMore TravelRemote Travel Advisor/Customer Service CoordinatorKenilworth, ILRemote$25,000–$65,000In this role, you'll be able to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry.
Magical destinations TravelNewRemote Travel Concierge - Customer Service & Itinerary Planning Magical destinations TravelRemote Travel Concierge - Customer Service & Itinerary PlanningChicago, ILRemoteA travel agency is seeking a Customer Service Agent to deliver outstanding customer service and assist clients in planning their experiences. Join a supportive community dedicated to professional development and creating memorable travel experiences.#J-18808-Ljbffr.
SkyrocketCustomer Service Agent/Travel Advisor - Remote SkyrocketCustomer Service Agent/Travel Advisor - RemoteChicago, IllinoisRemoteYour role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home.
American Income Life Insurance CompanyCustomer Service Agent - Fully Remote American Income Life Insurance CompanyCustomer Service Agent - Fully Remotechicago, ILRemoteFull timeWe are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! Develop and maintain a knowledge base of the evolving products and services.
ForgeFitRemote Customer Service Specialist ForgeFitRemote Customer Service SpecialistChicago, ILRemoteFull timeWhether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.
Hallford TravelsRemote Customer Service – TRAVEL ADVISOR Hallford TravelsRemote Customer Service – TRAVEL ADVISORGary, IndianaRemoteThis opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers while working in a remote environment. In this role, you will assist clients with vacation planning, help coordinate travel arrangements, and provide support throughout the booking process.
SafeliteNewShop Care Customer Service Representative (CSR) SafeliteShop Care Customer Service Representative (CSR)Chicago, ILRemote$48,900–$66,200 / weekSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Safelite by 2xGet notified about new Customer Service Representative jobs in Arizona, United StatesCustomer Service Representative - RemoteIntake Patient Care Representative (REMOTE)Arizona, United States $48,900.00-$66,200.00 2 weeks agoENTRY LEVEL - Customer Service Rep - WORK FROM HOME! Inbound Work from Home Customer Service RepresentativeAppointment Customer Representative | Work From HomeGreater Phoenix Area $43,000.00-$76,000.00 1 week agoWork From Home | Claim Representative | Flexible HoursPart-Time Remote Customer Service RepresentativeRemote Call Center - Customer Service Business Sales Rep $22.50hrCustomer Service Representative - Pharmacy Service Technician - Work From Home (Chandler, AZ)We're unlocking community knowledge in a new way.
SawmilldcllcNewRemote Travel Customer Representative SawmilldcllcRemote Travel Customer RepresentativeNaperville, ILRemoteIn this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. About the job Remote Travel Customer RepresentativeWe are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips.
Remote CareersCustomer Service Representative – Travel Agency Remote CareersCustomer Service Representative – Travel AgencyOak Park, IllinoisRemoteThe Customer Service Representative supports clients throughout the travel planning process by assisting with inquiries, reservations support, and general customer service needs. We are expanding our team and seeking a Customer Service Representative who enjoys helping people, solving problems, and providing excellent service in a remote environment.
CrossborderswithalexRemote Travel Customer Representative CrossborderswithalexRemote Travel Customer RepresentativeChicago, IllinoisRemoteIn this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.
TEKsystemsNewCustomer Service Representative TEKsystemsCustomer Service RepresentativeChicago, ILRemote$15–$16 / hourWe're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
Live the Dash TravelNewTravel Customer Service Representative Live the Dash TravelTravel Customer Service RepresentativeChicago, ILRemoteThis role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience. We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips.
RudybtravelCustomer Service Representative RudybtravelCustomer Service RepresentativeChicago, IllinoisRemoteIn this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Prudent PetNewCustomer Support Specialist – Pet Insurance – Remote Position Prudent PetCustomer Support Specialist – Pet Insurance – Remote PositionDowners Grove, ILRemoteThe right candidate has at least 5 years of customer service experience, 2 years of insurance experience, general knowledge of pet health, is an expert at communicating, extremely organized, desire to take on additional projects as needed and has strong analytical and problem-solving skills. This Customer Support Specialist role is crucial to this mission and requires a unique drive and desire to make certain every interaction, both internal and external, is handled professionally, positively, and results in the best possible outcome.
HighLevelDirector, Customer Retention - Remote HighLevelDirector, Customer Retention - RemoteChicago, ILRemote$114,000–$194,000 / yearEstablish a performance system that measures and improves the quality, coverage, and speed of customer save motions and optimizes capacity and routing models so the highest-revenue and highest-risk customers receive prioritized attention. 12+ of experience, a proven track record of improving Gross & Net Revenue Retention in a SaaS environment, with clear playbooks that moved the needle (early adoption, de-escalation, save motions, product activation).
Kopp TravelsNewRemote Travel Concierge | Customer Care Pro Kopp TravelsRemote Travel Concierge | Customer Care ProChicago, ILRemoteA travel agency is seeking a Travel Customer Representative to enhance customer experiences throughout their travel journey. Ideal candidates should have strong communication and customer service skills, alongside a passion for travel.
Rise25Customer Service Representative Rise25Customer Service RepresentativeChicago, ILRemotePart timeMonthly Book and Masterclass Club meetings - One of our core values is to Keep Learning, so we pay for our entire team to join our Book and Masterclass Club, where we have monthly meetings to discuss one book or masterclass we have all read or watched together. New team member mentoring sessions - Experienced team members meet one-on-one or in small groups with new team members to help them get onboarded, answer questions, and welcome them to the team.
HorizonremotecareersNewRemote Service Representative HorizonremotecareersRemote Service RepresentativeChicago, IllinoisRemoteIn this role, you will assist clients with inquiries, coordinate personalized arrangements, manage online requests, and provide support throughout the booking and scheduling process. The ideal candidate is organized, professional, detail-oriented, and comfortable communicating through phone, email, and online platforms.
Nexora TalentTravel Customer Support Specialist (Remote) Nexora TalentTravel Customer Support Specialist (Remote)chicago, ILRemoteYour goal is to make each experience smooth and enjoyable by assisting with arrangements, answering questions, managing updates, and helping clients feel confident every step of the way. As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home.
Pro Mach IncField Service Technician-Remote Pro Mach IncField Service Technician-RemoteChicago, ILRemoteWe offer a broad range of technologies and applications, specializing in the needs of pharmaceutical, nutraceutical/vitamin, and personal care product packagers -- as well food & beverage and contract packagers. • Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer's site.