5+ years in technical support, customer operations, technical account management, or a similar client-facing technical role Experience in the energy or utility industry, including working knowledge of utility rate structures (e.g., time-of-use, tiered, demand charges, net metering) and utility billing processes Hands-on technical skills, including SQL for investigating data issues and troubleshooting REST APIs Experience planning and executing testing, such as test plans, UAT, and defect tracking through resolution Experience managing client-facing projects, including scope, timelines, and change requests Experience leading recurring live client calls and confidently presenting status, issues, and next steps to client stakeholders, and managing escalations Strong analytical skills with the ability to identify and correlate metrics relevant to customer goals to drive customer success and contribute to the efforts of the entire team. Consulting or professional services experience preferred Experience with utility billing or CIS systems (e.g., SAP IS-U, Oracle CC&B) Familiarity with cloud environments (e.g., AWS, GCP) and monitoring tools [quicksight, databricks, pagerduty, postman, airflow, azkaban] Experience working with a start-up Experience with energy efficiency and program implementation is highly desired Interest in Clean Energy, Climate Change, Decarbonization, or Renewable Energy is a big plus.