The Senior Manager works closely with business leaders, technology teams, vendors, and strategic partners to ensure ServiceNow investments align with business objectives while maintaining platform stability, scalability, security, and long-term sustainability. Lead delivery of ServiceNow enhancements, implementations, and modernization initiatives across ITSM, ITOM, ITAM, CMDB/CSDM, Service Catalog, Workflow Automation, Strategic Portfolio Management, Security Exposure Management, and other platform capabilities.